Senior Digital Experience Transformation Analyst

CBTS; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

CBTS seeks a professional to lead Customer Transformation initiatives, shaping the product roadmap for omni-channel digital experiences across web, mobile app, and chatbot platforms.

You will collaborate with service integration partners and digital vendors to implement business requirements, drive self-service improvements across client sites, and ensure high-quality web solutions through UAT and testing across deployments.

Responsibilities

• Facilitates Customer Transformation program implementation of the product roadmap of omni-channel Digital experiences (web, mobile app and chatbot) to deliver a best-in-class customer experience across all company websites
• Develops and manages business requirements and project plans in collaboration with Customer Transformation Service Integration partners and Digital Vendors
• Provides strategic insight around delivering innovative, reliable and efficient customer experiences to leadership and business partners
• Improves self-service customer capabilities across all client customer-facing websites
• Writes and executes user acceptance test scripts to ensure functionality and quality of any web development meet the business requirements set on a project-by-project basis
• Coordinates and executes website testing as needed during and after deployments of enhancements

Job description

CBTS seeks a professional to lead Customer Transformation initiatives, shaping the product roadmap for omni-channel digital experiences across web, mobile app, and chatbot platforms.

You will collaborate with service integration partners and digital vendors to implement business requirements, drive self-service improvements across client sites, and ensure high-quality web solutions through UAT and testing across deployments.