Digital Experience Transformation Analyst

Encore Talent Solutions; Columbus (OH); On-site; USD 95,000 - 125,000; Full time

Job summary

Encore Talent Solutions is seeking a Customer Transformation Leader to drive digital customer experiences across web, mobile app, and chatbot platforms in Columbus, OH. You will partner with business leaders, IT, and vendors to define future-state processes, validate requirements, and rollout scalable, customer-centered solutions.

The role emphasizes testing readiness, user adoption, and continuous improvement, requiring strong communication and problem-solving in a fast-paced, travel-friendly

Qualifications

• Demonstrated ability to understand and discuss technical concepts and digital operations.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work with cross-functional teams in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Facilitates Customer Transformation program implementation of the product roadmap of omni-channel Digital experiences to deliver a best-in-class customer experience across all company websites.
• Develops and manages business requirements and project plans with Service Integration partners and Digital Vendors.
• Provides strategic insight around delivering innovative, reliable and efficient customer experiences to leadership and business partners.
• Improves self-service customer capabilities across all the customer-facing websites.
• Writes and executes user acceptance test scripts to ensure functionality and quality of any web development meet the business requirements.
• Coordinates and executes website testing as needed during and after deployments of enhancements.

Skills

Digital operations

Analytical skills

Cross-functional collaboration

Written communication

Verbal communication

Digital customer platform experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Visio

Microsoft PowerPoint

Job description

Encore Talent Solutions is seeking a Customer Transformation Leader to drive digital customer experiences across web, mobile app, and chatbot platforms in Columbus, OH. You will partner with business leaders, IT, and vendors to define future-state processes, validate requirements, and rollout scalable, customer-centered solutions.

The role emphasizes testing readiness, user adoption, and continuous improvement, requiring strong communication and problem-solving in a fast-paced, travel-friendly