Senior Digital Experience Research Lead

Veeam; Seattle (WA); Hybrid; USD 142,000 - 236,000; Full time

Benefits offered by this job

Unlimited PTO

Paid holidays

Medical, dental, and vision coverage

Job summary

Veeam is seeking a Senior Digital Experience Research Analyst to shape how millions of technology decision-makers experience us online. You will own the full research lifecycle, from discovery and interviews to experimentation, measurement, and optimization, building an evidence base for decisions across our global web presence.

You will work with autonomy, influence executive-level strategy, and partner with marketing, corporate tech, and creative services to ensure digital experiences are

Qualifications

• Four or more years of experience in user research, digital experience, conversion optimization, or related field.
• Proven experience defining and leading research strategy and programs.
• Strong expertise in qualitative and quantitative research methodologies.
• Hands-on experience with Adobe Analytics and Customer Journey Analytics, and with Adobe Target for personalization and testing.
• Demonstrated data storytelling ability, with readouts that changed decisions.
• Understanding of user-centered design and accessibility standards.
• Ability to influence cross-functional teams and drive alignment.

Responsibilities

• Define and own the user research strategy and roadmap across teams.
• Lead qualitative and quantitative research initiatives (tests, interviews, surveys, benchmarking).
• Analyze behavioral data and feedback to uncover insights and opportunities for product and design decisions.
• Define and evolve the web measurement strategy and report via dashboards and exec presentations.
• Own the experimentation program (A/B, multivariate) with cross-team collaboration to improve conversion and engagement.
• Craft data stories that pair quantitative evidence with user voices for clear decisions.
• Build and maintain scalable research documentation and insight repositories.

Skills

User research

Digital experience

Conversion optimization

Research strategy

Data storytelling

Cross-functional influence

Accessibility awareness

Tools

Adobe Analytics

Adobe Target

UserTesting

Microsoft Clarity

Survey tools

Job description

Veeam is seeking a Senior Digital Experience Research Analyst to shape how millions of technology decision-makers experience us online. You will own the full research lifecycle, from discovery and interviews to experimentation, measurement, and optimization, building an evidence base for decisions across our global web presence.

You will work with autonomy, influence executive-level strategy, and partner with marketing, corporate tech, and creative services to ensure digital experiences are