Senior Digital Experience Analyst

IRS-babd5cc6; Fresno (CA); On-site; USD 95,000 - 135,000; Full time

Job summary

The Internal Revenue Service in Fresno, California, seeks candidates for a GS-14 level role focused on user-centered design, digital product delivery, and policy compliance. Positions are within the TS - Office of Online Services, with emphasis on stakeholder engagement and accountability.

Applicants should demonstrate experience in designing digital interfaces, leading design processes, and communicating complex policy requirements to diverse audiences.

Qualifications

• Specialized experience GS-14 requires 1 year at GS-13 level or equivalent.
• Experience with user-centered design processes, tools and audiences.
• Create UI designs, prototypes and specifications across web platforms.
• Use analytical methods to advise on digital product delivery and usage studies.
• Work with statutory, regulatory, and policy requirements for online applications.

Responsibilities

• Identify user needs and drive iterative design solutions.
• Develop and document user interface designs and prototypes.
• Research digital product usage and advise management on improvements.
• Ensure operations comply with regulatory and policy guidelines.

Skills

User-centered design

UI prototypes

Digital product analysis

Regulatory compliance

Stakeholder engagement

Policy guidance

Oral and written communication

Project prioritization

Job description

The Internal Revenue Service in Fresno, California, seeks candidates for a GS-14 level role focused on user-centered design, digital product delivery, and policy compliance. Positions are within the TS - Office of Online Services, with emphasis on stakeholder engagement and accountability.

Applicants should demonstrate experience in designing digital interfaces, leading design processes, and communicating complex policy requirements to diverse audiences.