Digital User Experience Analyst

IRS-babd5cc6; Fresno (CA); On-site; USD 95,000 - 135,000; Full time

Job summary

The Internal Revenue Service in Fresno, California, seeks candidates for a GS-14 level role focused on user-centered design, digital product delivery, and policy compliance. Positions are within the TS - Office of Online Services, with emphasis on stakeholder engagement and accountability.

Applicants should demonstrate experience in designing digital interfaces, leading design processes, and communicating complex policy requirements to diverse audiences.

Qualifications

• Specialized experience GS-14 requires 1 year at GS-13 level or equivalent.
• Experience with user-centered design processes, tools and audiences.
• Create UI designs, prototypes and specifications across web platforms.
• Use analytical methods to advise on digital product delivery and usage studies.
• Work with statutory, regulatory, and policy requirements for online applications.

Responsibilities

• Identify user needs and drive iterative design solutions.
• Develop and document user interface designs and prototypes.
• Research digital product usage and advise management on improvements.
• Ensure operations comply with regulatory and policy guidelines.

Skills

User-centered design

UI prototypes

Digital product analysis

Regulatory compliance

Stakeholder engagement

Policy guidance

Oral and written communication

Project prioritization

Job description

WHAT IS TAXPAYER SERVICES?A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

• Position(s) are to be filled in the following area(s):
  • TS - Office of Online Services
• Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty.

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement.
SPECIALIZED EXPERIENCE GS-14: To be minimally qualified for this position you must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position includes:

• Experience working with relevant existing and emerging user-centered design processes, procedures, and tools that identify user audiences, assess user requirements, needs, expectations and satisfaction levels.
• Create user interface designs, prototypes and specifications across multiple web-based platforms.
• Experience using analytical methods and procedures to research and advise management on new digital product delivery and integration to achieve organizational goals and conduct studies of digital product usage to implement or recommend changes.
• Experience working statutory, regulatory and policy requirements and guidelines governing operations to prepare recommendations affecting online application and user experience.
• Experience working with workload management methods and techniques to set work objectives, organize resources to meet objectives in a timely and efficient fashion, establishing priorities, and managing deadlines.
• Experience engaging stakeholders to identify and define user needs statements to drive iterative design solutions.
• Experience in demonstrating initiative, originality, and creativity to render sound judgment regarding management and policy issues that have a direct impact on the user experience.
• Experience communicating both orally and in writing, including the ability to deliver presentations and briefings to a variety of audiences. Maintain a high degree of comfortable rapport with executive leadership and management presence.

AND
You must also meet the following requirements:

• MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old, or at least 16 years old and have:
  • Graduated from high school or been awarded a certificate equivalent to graduating from high school; or
  • Completed a formal vocational training program; or
  • Received a statement from school authorities agreeing with your preference for employment rather than continuing your education.

For more information on qualifications please refer to OPM's Qualifications Standards.