Senior Digital Commerce Delivery Lead

Wundermanthompson; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

VML is seeking a Senior Program Director to serve as the strategic and operational CX & DTC Delivery Lead for a flagship enterprise digital commerce platform launch on a major healthcare client. You will lead end-to-end delivery, bridging CX design, product ownership, and technical execution, guiding large cross-functional teams through agile delivery from discovery to pilot launch.

In this client-facing role, you will establish operational readiness, manage RAID logs, and ensure seamless

Qualifications

• Extensive program leadership experience in digital commerce.
• Proven ability to orchestrate large, multi-disciplinary teams.
• Strong stakeholder management and executive communications.

Responsibilities

• Lead senior client stakeholders and agency leadership as strategic/operational CX & DTC lead.
• Establish operational readiness framework and define end-to-end processes.
• Drive product and CX delivery from concept through activation.
• Facilitate agile ceremonies, PI planning, and cross-workstream coordination.
• Manage budget, scope, and risk across a multi-million-dollar program.

Skills

Program management

Leadership

Agile delivery

Digital product ownership

Stakeholder management

Tools

Jira

Confluence

Monday.com

Figma

Job description

VML is seeking a Senior Program Director to serve as the strategic and operational CX & DTC Delivery Lead for a flagship enterprise digital commerce platform launch on a major healthcare client. You will lead end-to-end delivery, bridging CX design, product ownership, and technical execution, guiding large cross-functional teams through agile delivery from discovery to pilot launch.

In this client-facing role, you will establish operational readiness, manage RAID logs, and ensure seamless