Senior DevOps Engineer - Arena

ptc; California (MO); Hybrid; USD 130,000 - 170,000; Full time

Job summary

PTC in San Mateo, CA is seeking a Senior DevOps Engineer to design, build, and operate the cloud infrastructure, CI/CD pipelines, and automation that power our SaaS platform. You will collaborate with software engineers, cloud operations, and security to ensure high availability across production and non-production environments.

You will design AWS infrastructure, implement IaC with Terraform, automate routine tasks, and continuously improve scalability and reliability.

Qualifications

• 6+ years of experience in DevOps, SRE, Cloud Engineering, or related disciplines.
• Proven experience supporting production cloud environments at scale.
• Experience working within Agile software development organizations.

Responsibilities

• Design, deploy, and maintain cloud infrastructure primarily within AWS.
• Develop and manage Infrastructure as Code (IaC) solutions using Terraform.
• Automate repetitive operational tasks through scripting and tooling.
• Continuously improve platform scalability, reliability, and performance.
• Build, maintain, and optimize CI/CD pipelines using Jenkins, GitHub Actions, and related technologies.
• Support software development teams by improving build systems, deployment processes, and release automation.
• Troubleshoot and resolve pipeline failures, deployment issues, and infrastructure bottlenecks.
• Partner with engineering teams to improve software delivery efficiency and release quality.
• Monitor production and non-production environments to ensure platform health and stability.
• Implement and maintain observability solutions, including logging, metrics, tracing, and alerting.
• Participate in incident response, root cause analysis, and post-incident reviews.
• Drive operational excellence through automation and continuous improvement initiatives.
• Work closely with globally distributed engineering teams across multiple time zones.
• Share knowledge and mentor junior engineers on DevOps best practices.
• Collaborate with security, compliance, and platform teams to maintain secure and reliable systems.

Skills

AWS

Terraform

CI/CD pipelines

Linux systems

Python scripting

Docker

Kubernetes

Observability tools

Troubleshooting

Communication

Tools

Jenkins

GitHub Actions

Istio

Linkerd

Datadog

Prometheus

Job description

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Senior DevOps Engineer

Location: San Mateo, CA (Hybrid) 3 days a week.

Department: Engineering / DevOps

Reports To: Zhaofeng Wei

About the Role

We are seeking a Senior DevOps Engineer to help design, build, and operate the cloud infrastructure, CI/CD pipelines, and automation capabilities that power our SaaS platform. This role is ideal for an experienced engineer who enjoys solving complex infrastructure challenges, improving developer productivity, and ensuring platform reliability at scale.

You will work closely with software engineers, cloud operations teams, and security stakeholders to build resilient systems, streamline deployment processes, and maintain high availability across production and non-production environments.

What You'll Do:

Cloud Infrastructure & Automation

• Design, deploy, and maintain cloud infrastructure primarily within AWS.
• Develop and manage Infrastructure as Code ( IaC ) solutions using Terraform.
• Automate repetitive operational tasks through scripting and tooling.
• Continuously improve platform scalability, reliability, and performance.

CI/CD & Developer Enablement

• Build, maintain , and optimize CI/CD pipelines using Jenkins, GitHub Actions, and related technologies.
• Support software development teams by improving build systems, deployment processes, and release automation.
• Troubleshoot and resolve pipeline failures, deployment issues, and infrastructure bottlenecks.
• Partner with engineering teams to improve software delivery efficiency and release quality.

Reliability & Operations

• Monitor production and non-production environments to ensure platform health and stability.
• Implement and maintain observability solutions, including logging, metrics, tracing, and alerting.
• Participate in incident response, root cause analysis, and post-incident reviews.
• Drive operational excellence through automation and continuous improvement initiatives.

Collaboration

• Work closely with globally distributed engineering teams across multiple time zones.
• Share knowledge and mentor junior engineers on DevOps best practices.
• Collaborate with security, compliance, and platform teams to maintain secure and reliable systems.

Required Qualifications

Location

Ability to commute to the office in San Mateo 3 days a week.

Experience

• 6+ years of experience in DevOps, Site Reliability Engineering (SRE), Cloud Engineering, or related disciplines.
• Proven experience supporting production cloud environments at scale.
• Experience working within Agile software development organizations.

Technical Skills

• Strong experience with AWS cloud services.
• Hands-on expertise with Terraform and Infrastructure as Code practices.
• Experience managing and optimizing CI/CD pipelines using Jenkins or similar tooling.
• Strong Linux systems administration knowledge.
• Proficiency in scripting using Python, Bash, or similar languages .
• Experience with containerization technologies such as Docker.
• Experience operating Kubernetes environments.
• Knowledge of monitoring and observability platforms such as Datadog, Prometheus, Grafana, or ELK.

Problem Solving & Communication

• Strong troubleshooting skills and ability to resolve complex infrastructure issues.
• Excellent verbal and written communication skills.
• Ability to work independently while collaborating effectively across distributed teams.

Preferred Qualifications

• Experience with GitHub Actions.
• Experience with service mesh technologies such as Istio or Linkerd .
• AWS, Kubernetes or cloud-related certifications.
• Experience supporting compliance-sensitive environments.
• Background in software engineering or Site Reliability Engineering.

Why Join Us?

You'll join a highly collaborative DevOps team responsible for the infrastructure and automation that supports a mission‑critical SaaS platform. This role offers the opportunity to work with modern cloud‑native technologies, influence platform reliability and developer productivity, and help scale systems used by customers around the world.

This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.

PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $130,000 - 170,000. The salary range reflects a good‑faith estimate of compens