Principal DevOps Engineer

PTC Inc; Boston (MA); Hybrid; USD 118,000 - 190,000; Full time

Benefits offered by this job

Hybrid work model in Greater Boston

Employee Stock Purchase Program (ESPP)

Medical, dental & vision insurance

Tuition reimbursement

Job summary

PTC Inc is seeking a Principal DevOps Engineer in Boston, MA to lead global cloud infrastructure operations for Onshape. The role emphasizes automation, reliability, security, and scale across a large SaaS platform with hybrid work options.

You will own large‑scale AWS operations, IaC, Linux fleet management, Kubernetes, and platform tooling, while mentoring engineering teams and improving deployment readiness.

Qualifications

• 10+ years in Cloud Operations, Platform Engineering, Systems Engineering or DevOps.
• Strong AWS experience at production scale.
• Expert Linux administration and troubleshooting.
• Terraform expertise.
• Ansible, Puppet or Chef experience.
• Kubernetes operational experience.
• Python, Bash or Go automation skills.
• Production on‑call and incident response experience.

Responsibilities

• Operate and evolve the cloud platform behind a globally used SaaS product.
• Focus on AWS infrastructure, automation, Linux operations, Kubernetes platforms, security, compliance, and operational excellence.
• Lead and mentor across engineering teams to raise deployment and platform standards.
• Build and maintain low‑touch, highly automated operational environments.
• Collaborate with security teams on hardening and compliance initiatives.
• Create self‑service capabilities enabling faster engineering work.

Skills

Cloud Operations

Platform Engineering

Linux Administration

AWS at scale

Terraform

Ansible

Puppet

Kubernetes

Python

Bash

Go

On-call / Incident response

Tools

Terraform

Ansible

Puppet

Kubernetes

Python

Bash

Go

Job description

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Principal DevOps Engineer Boston, MA | Hybrid | Onshape Onshape, a PTC SaaS business, is redefining how professional engineers design, collaborate and manage product data in the cloud. Our platform brings the best of modern SaaS collaboration to 3D CAD — think SolidWorks meets GitHub meets Google Docs — and is used globally by teams building the next generation of products. We are looking for a Principal DevOps Engineer to help scale and operate the global cloud platform behind Onshape’s collaborative CAD and data management service. This is a hands‑on technical leadership role for someone who enjoys solving complex infrastructure challenges, building automation, improving reliability and keeping large‑scale SaaS systems secure, performant and resilient. You will work closely with a highly technical team in Boston’s Seaport District to create a low‑touch, highly automated cloud environment. The ideal candidate is self‑motivated, deeply hands‑on with Linux and cloud operations, comfortable digging into code and infrastructure, and excited to raise the bar for deployment, monitoring, security and operational excellence across a global SaaS platform.

Why This Role Matters

Operate and evolve the cloud platform behind a globally used SaaS product. Focus on AWS infrastructure, automation, Linux operations, Kubernetes platforms, security, compliance, and operational excellence. This role is distinct from SRE and is centered on infrastructure and platform operations rather than Java application reliability.

What You Will Own

• Large‑scale AWS cloud infrastructure operations
• Terraform and configuration management using Ansible/Puppet
• Linux fleet management and automation
• Kubernetes and cloud‑native platform operations
• Operational tooling, observability implementation and platform supportability
• Security, compliance, GovCloud, ITAR and FedRAMP support
• Cloud scalability, capacity planning and cost optimization
• Technical leadership and mentoring across engineering teams

Key Responsibilities

• Operate and improve cloud infrastructure supporting thousands of cloud resources
• Build low‑touch, highly automated operational environments
• Eliminate manual operational toil through engineering
• Manage infrastructure as code and configuration management standards
• Improve deployment consistency, disaster recovery and operational readiness
• Partner with security teams on hardening and compliance initiatives
• Create self‑service capabilities that enable engineering teams to move faster
• Influence platform standards and operational best practices

Required Experience

• 10+ years in Cloud Operations, Platform Engineering, Systems Engineering or DevOps
• Strong AWS experience at production scale
• Expert Linux administration and troubleshooting
• Terraform expertise
• Ansible, Puppet or Chef experience
• Kubernetes operational experience
• Python, Bash or Go automation skills
• Production on‑call and incident response experience

Preferred Experience

• MongoDB, Elasticsearch or similar platforms
• GovCloud, FedRAMP or ITAR environments
• GitOps and platform engineering experience
• Cloud cost optimization and FinOps
• Java application operational support

Why Candidates Join

• Principal‑level technical impact without people management
• Large‑scale SaaS challenges
• Strong engineering culture
• Opportunity to eliminate toil through automation
• Hybrid flexibility in Greater Boston

This position is not eligible for employment‑based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.

Compensation (CIP) PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $118,000 - 190,000. The salary range reflects a good‑faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance‑based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs.

Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office‑assigned employee, a generous commuter subsidy.

All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions.

For more information about PTC’s comprehensive benefits, please visit our Careers Page.

Applications will be accepted on an on‑going basis.

At PTC, we believe in the power of diverse ideas and perspectives.

As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and is empowered to bring their true, authentic selves to work.

Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

An employer who violates this law shall be subject to criminal penalties and civil liability.

For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers).

Applications will be accepted on an on‑going basis until the opportunity is filled.

PTC endeavors to make ptc.com/careers accessible to all users.

Life at PTC is about more than working with today’s most cutting‑edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem‑solving through innovation, you’ll likely become just as passionate about the PTC experience as we are.

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PTC is a global software company powering how products are designed, built, serviced, and operated across industries like Aerospace & Defense, Industrial, Automotive, MedTech, Electronics, and High Tech. We are bold thinkers who collaborate as one team to deliver meaningful customer outcomes. Grounded in our values-Customers Matter, PTC for All, Team PTC, Purposeful Innovation, and Be Bold, we’re shaping a smarter, more sustainable, connected future.