Senior Device Safety & Launch Operations PM

United States Digital Space LLC; San Francisco (CA); Hybrid; USD 180,000 - 240,000; Full time

Job summary

United States Digital Space LLC is seeking a senior program manager to build safety, quality, and risk operations for a new consumer devices category. You will translate ambiguous requirements into practical operating models, workflows, escalation paths, launch-readiness plans, and cross-functional decision-making at scale.

This foundational role requires coordinating across Product, Hardware and Software Engineering, Product Safety, Product Quality, Legal, Privacy, Policy, Support, Logistics,

Qualifications

• 8+ years of program management experience in complex, regulated environments.
• Ability to turn ambiguous requirements into operating models and workflows.
• Proven cross-functional collaboration across product, hardware, software, legal and policy.
• Strong judgment in high-severity or sensitive situations and good decision-making.
• Excellent communication with technical, regulatory, and executive audiences.

Responsibilities

• Lead strategic operations for device safety and product quality from problem statement to implemented operating model.
• Define intake, severity criteria, decision rights, evidence requirements, escalation paths, and post-incident learning for high-risk cases.
• Translate product, engineering, quality, regulatory, privacy, and policy needs into clear workflows and ownership.
• Build launch-readiness plans, training, quality controls, and monitoring.
• Coordinate across teams to resolve dependencies and keep critical work moving; partner with fraud, privacy, and legal when needed.
• Use dashboards, telemetry, and case systems to investigate issues and measure performance.
• Drive escalations and cross-functional decisions to closure with clear context and accountability.
• Create roadmaps, decision logs, risk registers, and executive updates.
• Identify AI, automation, and lightweight workflows to improve speed while preserving human judgment.
• Stand up priority workflows and transition mature capabilities into durable homes across USRO.

Skills

Program management

Technical program management

Product operations

Regulatory operations

Incident management

Data-driven decision making

Cross-functional collaboration

Healthcare/regulatory context

Job description

United States Digital Space LLC is seeking a senior program manager to build safety, quality, and risk operations for a new consumer devices category. You will translate ambiguous requirements into practical operating models, workflows, escalation paths, launch-readiness plans, and cross-functional decision-making at scale.

This foundational role requires coordinating across Product, Hardware and Software Engineering, Product Safety, Product Quality, Legal, Privacy, Policy, Support, Logistics,