Senior Device Safety & Risk Operations Lead

Triwill Group; San Francisco (CA); Hybrid; USD 180,000 - 240,000; Full time

Job summary

OpenAI is seeking a senior individual contributor to build the safety and risk operating model for a new category of consumer devices. You will define how safety incidents, escalations, privacy-sensitive reports, fraud and ownership disputes are identified, investigated, escalated, and learned from, translating complex needs into practical workflows and durable ownership.

The role focuses on program building, operational judgment, and execution, with a preference for quick domain learning and

Qualifications

• 8+ years of experience in program management, strategy and operations, product operations, technical program management, trust and safety, risk operations, incident operations, support operations, implementation, or a related field.

Responsibilities

• Lead strategic operational builds for device-safety priorities from problem statement to implemented operating model, including scope, owners, milestones, risks, success measures, and execution cadence.
• Define intake, severity criteria, decision rights, evidence requirements, escalation paths, response standards, closure criteria, and post-incident learning for high-risk cases.
• Translate product, engineering, legal, privacy, policy, support, and operational constraints into workflows, requirements, playbooks, and controls that teams can execute.
• Build launch-readiness plans, training, quality controls, reporting, monitoring, and early-life response mechanisms.
• Coordinate across Product, Hardware and Software Engineering, Product Quality, Legal, Privacy, Product Policy, Support, Logistics, vendors, and USRO to resolve dependencies and keep critical work moving.
• Use operational data, customer signals, product telemetry, case outcomes, and qualitative evidence to identify patterns, assess risk, and recommend action when the evidence is incomplete.
• Drive critical escalations and cross‑functional decisions to closure with clear context, accountable owners, documented decisions, and durable follow‑through.
• Create the mechanisms that make complex programs run well, including roadmaps, decision logs, risk registers, operating reviews, status updates, and executive communication.
• Identify where AI tools, automation, lightweight systems, or simpler workflows can improve speed, consistency, investigation, and quality while preserving appropriate human judgment.
• Stand up priority workflows, operate them through launch and stabilization, and transition mature capabilities into durable homes across USRO and partner teams.

Job description

OpenAI is seeking a senior individual contributor to build the safety and risk operating model for a new category of consumer devices. You will define how safety incidents, escalations, privacy-sensitive reports, fraud and ownership disputes are identified, investigated, escalated, and learned from, translating complex needs into practical workflows and durable ownership.

The role focuses on program building, operational judgment, and execution, with a preference for quick domain learning and