Senior Desktop Support Tech II - Onsite & Remote Secret

Quantum Sky; Howland Center (OH); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Paid Time Off

STD/LTD/Life Insurance

Referral Bonuses

Professional development reimbursement

Parental leave

Job summary

Quantum Sky is seeking a Desktop Support Level II in Youngstown, OH for a multi-year AFRC IT services contract. You will provide end-user PC/server/hardware support, perform installs and troubleshooting, and work with cross-functional teams to restore services. On-site presence in Youngstown with minimal travel is required.

DoD Secret clearance is required. Qualified candidates will have DoD clearance, CompTIA IAT Level II certification, and a strong mix of installation, diagnostics, and

Qualifications

• Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.)
• Experience managing network modernization work or system projects of similar scope and complexity
• Capabilities needed to deliver in-person and remote IT aid.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Clear written and verbal communication.
• On-site support in Youngstown, OH.
• Active CompTIA IAT Level II certification; i.e. SecPlus+ certification.

Responsibilities

• Provide support to end-users for PC, server, mainframe applications, and hardware.
• Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Maintain currency and highest level of technical skill in field of expertise.

Skills

Desktop support

Network modernization

Remote IT support

Installation & diagnostics

Problem solving

Time management

Communication skills

Adaptability

Education

CompTIA IAT Level II / SecPlus+

Job description

Quantum Sky is seeking a Desktop Support Level II in Youngstown, OH for a multi-year AFRC IT services contract. You will provide end-user PC/server/hardware support, perform installs and troubleshooting, and work with cross-functional teams to restore services. On-site presence in Youngstown with minimal travel is required.

DoD Secret clearance is required. Qualified candidates will have DoD clearance, CompTIA IAT Level II certification, and a strong mix of installation, diagnostics, and