Desktop Support Technician Level II

Quantum Sky; Vienna Township (OH); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Paid Time Off

STD/LTD/Life Insurance

Job summary

Quantum Sky is seeking a Desktop Support Level II in Youngstown, OH to provide complex IT support for the AFRC IT services on a multi-year contract. The role involves hands-on end-user support for PCs, servers, and peripherals, with both in-person and remote assistance as needed.

The ideal candidate will have DoD Secret clearance, CompTIA IAT II (SecPlus+) certification, and strong installation, diagnostic, and problem-solving skills, plus excellent communication and time management.

Qualifications

• Experience managing network modernization projects of similar scope and complexity.
• Desktop support experience (IT Support / IT Tech).
• Ability to deliver in-person and remote IT aid.
• Strong installation, diagnostic, upgrade and restoration skills.
• Excellent problem-solving, time management and communication.
• On-site support in Youngstown, OH.
• Active DoD Secret clearance.

Responsibilities

• Provide end-user support for PC, server, mainframe apps and hardware.
• Configure, install, diagnose, upgrade, repair and maintain PCs and peripherals.
• Coordinate with network services or software teams to restore service.
• Replicate user problems to resolve operating difficulties.
• Recommend system modifications to reduce issues.
• Maintain currency and high level of technical skill.

Skills

Desktop support

Network modernization

Remote IT support

Installation & diagnostics

Communication skills

Time management

Adaptability

On-site support

CompTIA IAT II / SecPlus+

Job description

Description

Quantum Sky is searching for a Desktop Support Level II in Youngstown, OH. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

Responsibilities

• Provide support to end-users for PC, server, mainframe applications, and hardware.
• Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Maintain currency and highest level of technical skill in field of expertise.

Qualifications

Required:

• Experience managing network modernization work or system projects of similar scope and complexity
• Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.)
• Capabilities needed to deliver in-person and remote IT aid.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Excellent vertical and lateral thinking.
• Superb time management skills.
• Clear written and verbal communication.
• Forbearing, flexible, and supportive
• On site support in Youngstown, OH.
• Active CompTIA IAT Level II certification; i.e. SecPlus+ certification.

Clearance:

• Active DoD Secret clearance

Travel Required:

• Minimal, less than 10%

About Quantum Sky

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The hourly rate for this position is $20.62/hr. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

The world the mission operates in is going post-quantum, contested, and machine-speed. Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the mission demands dominance, not parity. We don't follow the map. We draw it.

At Quantum Sky, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamQuantumSky?

Quantum Sky Engineering LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.