Senior Desktop Support Specialist

Bridgehead IT

San Antonio (TX)

On-site

USD 65,000 - 95,000

Full time

7 days ago

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Job summary

Bridgehead IT is seeking a Desktop Support Specialist III to provide expert-level desktop support for enterprise environments in the San Antonio area. You will troubleshoot complex issues, act as an escalation point, and mentor junior staff while managing deployments and imaging using MDT/Autopilot.

The role requires 5-7+ years in desktop support, strong Windows 10/11 and Microsoft 365 skills, and knowledge of AD, GPO, DNS/DHCP.

Qualifications

5-7+ years of experience in desktop or technical support.
Strong expertise in Windows 10/11, Microsoft 365.
Working knowledge of Active Directory, Group Policy, DNS/DHCP, and basic networking.
Proficiency with remote support tools and ticketing systems.
Experience with deployment tools such as MDT or Autopilot.
Excellent troubleshooting, communication, and customer service skills.
Ability to lift and move equipment (up to 50 lbs) and travel to client sites when required.
Certifications MD-102 or AZ-104 are preferred.

Responsibilities

Provide expert-level desktop support for hardware, software, OS, and peripherals.
Serve as escalation point for Desktop Support Specialists I and II.
Troubleshoot Windows, Office 365, VPN, and endpoint security issues.
Lead workstation deployments and refreshes; assist in small deployments.
Build and maintain system images and deployment processes.
Manage tickets with thorough documentation and timely resolution.
Collaborate with Network, Server, Cloud, and Security teams on tickets.
Contribute to documentation and knowledge base improvements.
Participate in onboarding/offboarding; provisioning and recovery of equipment.