Senior Desktop Support & Networking Technician

COMMSERVE TECHNOLOGIES INC; Duluth (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

COMMSERVE TECHNOLOGIES INC is seeking an experienced Desktop Support Technician to provide advanced end-user support for hardware, software, and networking issues. You will guide customers, resolve incidents efficiently, and ensure smooth operation of Windows 7/8/10 environments and Microsoft 365 services.

The role requires strong troubleshooting, clear communication, and the ability to work with IDF/MDF, switches, and routers. On-site support and quick problem-solving are expected daily.

Qualifications

• 5 years of experience in software, hardware, and network.
• Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365.
• Experience with Windows, M365, PC and Printer configuration.
• Strong customer service skills, detail oriented, and deadline driven.
• Strong phone and verbal communication skills along with active listening skills.

Responsibilities

• Advanced desktop support experience- troubleshooting, configuration, software installation
• Adept at M365, Windows, Active Directory, ticketing systems
• Provide troubleshooting and support to end users on a variety of issues- incidents and problems
• Provide technical assistance to the customer (Examples)
• Password reset
• Account information
• Case number information
• Adobe Reader issues
• Browser issues
• Technical computer issues
• Internet connectivity
• Set up equipment for employee use
• Image computers using a variety of methods
• Install and perform minor repairs to computers and peripheral equipment within the office premises
• Must have strong networking skills- IDF/MDF, switches, routers, access point

Skills

Desktop support

Customer service

Communication

Problem-solving

Tools

M365

Active Directory

Ticketing systems

Windows OS

Job description

COMMSERVE TECHNOLOGIES INC is seeking an experienced Desktop Support Technician to provide advanced end-user support for hardware, software, and networking issues. You will guide customers, resolve incidents efficiently, and ensure smooth operation of Windows 7/8/10 environments and Microsoft 365 services.

The role requires strong troubleshooting, clear communication, and the ability to work with IDF/MDF, switches, and routers. On-site support and quick problem-solving are expected daily.