Senior Desktop Support Lead — Global Onsite Engineer

Insight Global; Alpharetta (GA); On-site; USD 37,000 - 48,000; Full time

Job summary

Insight Global in Alpharetta seeks a Senior Support Engineer to join the Global Level 2 Onsite Support team. You will lead complex investigations, serve as the senior escalation point, and drive RCA and problem management to raise the team’s technical capability.

The role emphasizes ownership, action, and collaboration with engineering and vendors onsite at the Alpharetta headquarters. The ideal candidate will bring hands‑on leadership, strong technical judgment, and a track record of improving

Qualifications

• Hands‑on Team Lead within a smaller organization.
• Senior Level 2 Support Engineer background.
• Infrastructure Engineer background.
• Strong technical capability and sound judgement.

Responsibilities

• Lead technical investigations for complex, recurring, and high‑impact issues.
• Act as the senior escalation point within the Level 2 support team.
• Drive Root Cause Analysis (RCA) and Problem Management activities.
• Identify recurring issues and deliver long‑term solutions.
• Mentor and support other engineers.
• Proactively identify opportunities to improve service quality, efficiency, and user experience.
• Partner with engineering teams, vendors, and stakeholders to deliver excellent support services.

Skills

Technical leadership

Incident response

Root Cause Analysis

Mentoring

Job description

Insight Global in Alpharetta seeks a Senior Support Engineer to join the Global Level 2 Onsite Support team. You will lead complex investigations, serve as the senior escalation point, and drive RCA and problem management to raise the team’s technical capability.

The role emphasizes ownership, action, and collaboration with engineering and vendors onsite at the Alpharetta headquarters. The ideal candidate will bring hands‑on leadership, strong technical judgment, and a track record of improving