Technician III Client Services

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 60,000 - 75,000; Full time

Job summary

Jefferson Health in Philadelphia, PA is seeking a Technician III to resolve the most complex desktop infrastructure issues and support endpoint management systems. You will guide junior staff, implement system improvements, and ensure policy compliance while collaborating with engineers, system administrators, and IT leadership.

The role requires strong analytical skills, deep technical knowledge, and the ability to work independently.

Qualifications

• Requires High School Diploma or GED.
• 5 years related work experience.
• Familiar with ServiceNow ticketing system and documentation workflows.
• Knowledge of IP addressing and basic network protocols.

Responsibilities

• Diagnose and resolve advanced OS, enterprise apps, and endpoint security issues.
• Collaborate with IT teams to align desktop environments with standards and security policies.
• Mentor Tier 1 and 2 support staff.
• Document advanced troubleshooting procedures and contribute to knowledge base.
• Communicate effectively with end-users to ensure clarity and satisfaction.

Skills

Analytical skills

Endpoint management

System troubleshooting

Communication

Education

High School Diploma/GED

Tools

ServiceNow

Job description

Technician III Client Services### Technician III Client ServicesApply: Philadelphia, PA: Full time: Posted Today: REQ-0038730**Number of Positions In Requisition**1**Job Details**Responsible for resolving the most complex technical issues that Tier 1 and Tier 2 staff cannot address. Requires advanced expertise in desktop infrastructure and endpoint management systems. Assist with the implementation of system improvements and provide guidance to junior staff. Maintain system stability, ensuring compliance with IT policies, and supporting strategic technology initiatives across the organization. This position demands strong analytical skills, deep technical knowledge, and the ability to work independently while collaborating with engineers, system administrators, and IT leadership. Expected to act as subject matter experts, contributing to long-term planning and the continuous improvement of desktop support services.**Job Description** **Summary** Responsible for resolving the most complex technical issues that Tier 1 and Tier 2 staff cannot address. Requires advanced expertise in desktop infrastructure and endpoint management systems. Assist with the implementation of system improvements and provide guidance to junior staff. Maintain system stability, ensuring compliance with IT policies, and supporting strategic technology initiatives across the organization. This position demands strong analytical skills, deep technical knowledge, and the ability to work independently while collaborating with engineers, system administrators, and IT leadership. Expected to act as subject matter experts, contributing to long-term planning and the continuous improvement of desktop support services. **Job Duties*** Diagnose and resolve advanced issues related to operating systems, enterprise applications, and endpoint security.* Collaborate with IT teams to ensure desktop environments align with organizational standards and security policies.* Mentor and provide technical guidance to Tier 1 and Tier 2 support staff.* Document advanced troubleshooting procedures and contribute to the knowledge base.* Communicate effectively with end-users to ensure clarity and satisfaction **Minimum Qualifications*** High School Diploma/GED* 5 years related work experience* Quickly learn new systems and tools as part of ongoing IS&T initiatives.* Work effectively with team members and cross-functional groups during projects (e.g., after-hours support and pilot discussions).* Clear verbal and written communication for interacting with end-users and documenting incidents.* Understanding of ticketing systems (e.g., ServiceNow) and workflow documentation.* Awareness of IP addressing, connectivity troubleshooting, and basic network protocols. **Additional Qualifications** **Physical Demands** Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, \\*patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.**Work Shift**Workday Day (United States of America)**Worker Sub Type**Regular**Employee Entity**Philadelphia University**Primary Location Address**3243 School House Lane, Philadelphia, Pennsylvania, United States of AmericaNationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. **Benefits**Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.For more benefits information, please click here### Why work here?In keeping with Jefferson's Mission, We Improve Lives, it is our goal to recruit, retain, develop and reward highly-qualified employees. If you are enthusiastic, caring and dedicated to service excellence, we invite you to consider joining Jefferson. Jefferson encourages its employees to expand their knowledge and develop their careers through growth opportunities and continuing education.### About UsWith a long standing history, Jefferson has been advancing the medical field from the heart of Center City Philadelphia for nearly 200 years. Our Mission, *We Improve Lives*, expands to every corner of the organization. From our weekly farmer’s market, to our new Jefferson Accelerator Zone for innovation, our employees’ passion for the community is evident by the daily gestures towards our patients, students and each other.