Senior Designated Services Engineer (Enterprise Data Infra)

WEKA; United States; Remote; USD 180,000 - 210,000; Full time

Job summary

WEKA is seeking a Senior Designated Services Engineer to champion customer success and resolve complex enterprise infrastructure issues. You will collaborate with account teams and leverage cutting-edge technologies to strengthen relationships with top-tier customers.

Responsibilities include troubleshooting hardware, network, and storage challenges across multi-platform environments, and providing feedback to product and engineering to improve supportability.

Qualifications

• 10+ years in customer-facing technical roles.
• Ability to diagnose hardware failures, network congestion, and performance bottlenecks.
• Enterprise infrastructure L3+ support experience (Linux storage, networking, virtualization, cloud).
• Strong technical troubleshooting in multi-platform, distributed environments.
• Deep understanding of networking and distributed storage.
• Proficiency in Python, Bash and automation scripting for monitoring and troubleshooting.
• Knowledge of POSIX, NFS, S3 protocols, log management and monitoring tools.

Responsibilities

• Serve as the primary technical liaison between customers and Engineering to address gaps, reliability concerns, and documentation improvements.
• Troubleshoot and resolve technical issues, escalating to Engineering when necessary.
• Provide feedback to Engineering to enhance product supportability and serviceability.
• Support pre-sales engineers, partners, and resellers with technical expertise.
• Proactively monitor WEKA systems using remote monitoring tools to identify issues.
• Own, track, and document customer issues via the ticketing system.
• Communicate clearly with customers, partners, and internal teams.
• Contribute to internal and customer-facing documentation (FAQs, KBs).
• Manage multiple projects and support cases concurrently.
• Advocate for customer concerns and represent WEKA externally.
• Develop subject matter expertise in WEKA and customer technologies.
• Participate in on-call rotations and travel as needed.

Skills

Linux/Unix administration

Python

Bash

Automation scripting

Networking

Distributed storage

Troubleshooting

Cloud computing

Kubernetes

Prometheus/Grafana

Infiniband/UCX

Tools

JIRA

Confluence

Slack

Docker

Kubernetes

Job description

WEKA is seeking a Senior Designated Services Engineer to champion customer success and resolve complex enterprise infrastructure issues. You will collaborate with account teams and leverage cutting-edge technologies to strengthen relationships with top-tier customers.

Responsibilities include troubleshooting hardware, network, and storage challenges across multi-platform environments, and providing feedback to product and engineering to improve supportability.