Senior Design Researcher, AI-Driven UX for Industrial Ops

MaintainX; Raleigh (NC); On-site; USD 131,000 - 196,000; Full time

Benefits offered by this job

Annual bonus

Equity

Commission

Job summary

MaintainX is seeking a Design Researcher to deeply understand users and translate needs into the AI-first product roadmap. You will partner with Product, Design, and Engineering to turn real-world problems into actionable insights that shape product decisions.

The role requires 6+ years of UX research experience, strong methodologies, and the ability to communicate findings to executives. A collaborative, independent chameleon in a fast-paced environment is ideal.

Qualifications

• 6+ years of experience in UX research.
• Strong foundation in qualitative and quantitative research methods.
• Ability to translate ambiguous problems into scoped research plans.
• Experience turning research into presentations that influence product direction.
• Independent in cross-functional, fast-paced teams.
• Proven use of AI tooling to speed research workflows.
• Experience with analytics tools (Amplitude) to enrich findings.

Responsibilities

• Own research from end to end: scoping, planning, recruiting, sessions, synthesis, and presentation of findings.
• Translate complex findings into clear narratives and actionable recommendations for product teams.
• Conduct site visits, interviews, and on-site observation with maintenance technicians and operations teams.
• Champion customer empathy across the organization through storytelling and regular read-outs.
• Leverage AI tools to accelerate research workflows while preserving rigor.
• Independently scope, prioritize, and manage research projects aligned with team goals.
• Help shape how research works at MaintainX by establishing tools and rhythms.

Skills

UX research

Research methodologies

Synthesis & storytelling

Cross-functional collaboration

AI tooling

Analytics tools

English proficiency

Tools

Amplitude

Job description

MaintainX is seeking a Design Researcher to deeply understand users and translate needs into the AI-first product roadmap. You will partner with Product, Design, and Engineering to turn real-world problems into actionable insights that shape product decisions.

The role requires 6+ years of UX research experience, strong methodologies, and the ability to communicate findings to executives. A collaborative, independent chameleon in a fast-paced environment is ideal.