Senior Design Programs Lead - Seller Experience

Etsy, Inc.; New York (NY); Hybrid; USD 170,000 - 220,000; Full time

Benefits offered by this job

Equity package

Annual performance bonus

Comprehensive benefits

Job summary

Etsy, Inc. is hiring a Staff Design Program Manager to own the operational foundation powering Etsy’s Seller Experience. You’ll span three groups—Seller and Inventory, Customer Operations, and Marketplace Services—and define objectives, not just execute them.

You will lead design‑focused operations, build robust dashboards, and partner with Product, Engineering, and Research to reduce friction and unlock growth. This is a full‑time, hybrid role reporting to the Director of Design Operations.

Qualifications

• 8+ years in program management, design operations, or a related field within a product development environment.
• Experience owning cross‑functional programs end‑to‑end across multiple teams, defining objectives and building operational frameworks from scratch.
• Experience with design teams and cross‑functional partners across product, engineering, and research.

Responsibilities

• Define and own high‑stakes programs spanning multiple squads within Seller Experience; set objectives and align across Design, Product, and Engineering.
• Bring operational structure to ambiguous spaces and drive clarity where problems and solutions are still taking shape.
• Set priorities and roadmaps across Seller and Inventory, Cust Ops, and Marketplace Services; maintain a coherent view of work and capacity.
• Build and optimize the operating model; design scalable systems that improve efficiency and quality across teams.
• Lead planning cadences, review rituals, and communication structures to scale with organizational growth.
• Translate data into decisions by building dashboards and reporting for leadership visibility.
• Act as the operational link between Seller Experience design and cross‑functional partners; ensure alignment with product release cycles.
• Lead through change by guiding adoption and communicating impact clearly.
• Make impact visible with audience‑appropriate dashboards and leadership updates.

Skills

Program management

Cross‑functional leadership

Design operations

Data-driven decision making

Vendor evaluation

Tools

Jira

Figma

Notion

Claude

Google Workspace

Job description

Etsy, Inc. is hiring a Staff Design Program Manager to own the operational foundation powering Etsy’s Seller Experience. You’ll span three groups—Seller and Inventory, Customer Operations, and Marketplace Services—and define objectives, not just execute them.

You will lead design‑focused operations, build robust dashboards, and partner with Product, Engineering, and Research to reduce friction and unlock growth. This is a full‑time, hybrid role reporting to the Director of Design Operations.