Senior Dental Front Office Coordinator

Lalor Family Dental; Village of Endicott (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Lalor Family Dental is seeking a Senior Dental Front Office Coordinator to own day-to-day business operations for assigned doctors, manage multiple schedules, and support the patient financial experience in a fast-paced front office.

This full-time, five-day-per-week role requires dental or medical front-office experience, comfort discussing treatment costs, and the ability to lead morning huddles and coordinate the team to maintain productivity.

Qualifications

• Previous dental or medical front-office experience strongly preferred.
• Experience with scheduling, patient accounts, insurance, treatment finances, or similar responsibilities preferred.
• Comfortable discussing money, balances, treatment costs, and payment expectations.
• Strong communication and problem-solving skills.
• Ability to work effectively with doctors and a variety of personalities.
• Ability to remain calm, professional, and organized in a fast-paced environment.
• Comfortable being held accountable for measurable results.
• Demonstrates initiative and the ability to recognize and address problems independently.

Responsibilities

• Own and manage a minimum of two doctor schedules.
• Work closely with assigned doctors as part of their team/pod.
• Maintain productive schedules and actively work to keep doctors on goal.
• Identify schedule concerns, openings, and opportunities and take action to address them.
• Anticipate scheduling needs and solve problems before they require Office Manager involvement.
• Communicate directly with doctors regarding schedule needs, concerns, and opportunities.

Skills

Dental front-office experience

Scheduling experience

Communication skills

Problem-solving

Calm under pressure

Job description

Senior Dental Front Office Coordinator

Full-Time | 5 Days per Week | $20 per Hour + Performance Bonus

Position Summary:

The Senior Dental Front Office Coordinator is an experienced member of the Business Team who takes ownership of the day-to-day business operations surrounding assigned doctors and their schedules.

This position is designed for someone with strong dental or medical front-office experience who is ready for increased responsibility and accountability. The Senior Coordinator works closely with assigned doctors, manages multiple doctor schedules, supports the patient financial experience, and helps maintain an organized and productive front office.

Doctor Schedule Ownership

• Own and manage a minimum of two doctor schedules.
• Work closely with assigned doctors as part of their team/pod.
• Maintain productive schedules and actively work to keep doctors on goal.
• Identify schedule concerns, openings, and opportunities and take action to address them.
• Anticipate scheduling needs and solve problems before they require Office Manager involvement.
• Communicate directly with doctors regarding schedule needs, concerns, and opportunities.

Patient & Financial Experience

• Manage patient checkout accurately and efficiently in a fast-paced environment.
• Review patient accounts and understand balances, insurance estimates, and payment expectations.
• Confidently explain treatment costs, account balances, and financial responsibilities to patients and parents.
• Handle difficult financial conversations professionally and directly.
• Address upset or frustrated patients and parents while remaining calm and solution-focused.
• Escalate concerns appropriately when additional support is necessary.

Front Office Operations

• Help maintain an organized, efficient, and professional front office.
• Run organized and productive morning huddles.
• Identify operational problems and take initiative to resolve them.
• Communicate effectively with clinical teams, doctors, and other Business Team members.
• Remain organized and maintain priorities during high-volume or high-pressure periods.
• Support overall patient flow and office productivity.

Team Support

• Serve as a resource for newer or less experienced Business Team members.
• Model strong communication, accountability, organization, and professionalism.
• Help reinforce established Business Team processes and expectations.
• Provide guidance and support to other team members when appropriate.

Qualifications:

• Previous dental or medical front-office experience strongly preferred.
• Experience with scheduling, patient accounts, insurance, treatment finances, or similar responsibilities preferred.
• Comfortable discussing money, balances, treatment costs, and payment expectations.
• Strong communication and problem-solving skills.
• Ability to work effectively with doctors and a variety of personalities.
• Ability to remain calm, professional, and organized in a fast-paced environment.
• Comfortable being held accountable for measurable results.
• Demonstrates initiative and the ability to recognize and address problems independently.

Schedule:

This is a full-time, five-day-per-week position. Because our offices operate extended hours, schedule flexibility is required.

Who Will Be Great at This?

You may be a strong fit if you:

• Have dental or medical front-office experience
• Understand scheduling, patient accounts, insurance, or treatment finances
• Are comfortable having conversations about money
• Can handle an unhappy parent without becoming flustered
• Enjoy being accountable for results
• Are confident working with doctors and different personalities
• Naturally notice problems and take action
• Want to grow into a leadership position
• Like a fast-paced environment where every day is different

What Success Looks Like:

A successful Senior Dental Front Office Coordinator takes ownership rather than waiting for direction. They understand their doctors' schedules, recognize problems early, communicate confidently with patients and team members, and consistently look for ways to improve productivity and the patient experience.

This role is ideal for someone who is organized, confident, comfortable with numbers and financial conversations, and ready to take on greater responsibility within the Business Team.

Lalor Family Dental is an equal opportunity employer. No person is unlawfully excluded from consideration for employment because of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, transgender status, gender dysphoria, marital or family status, pregnancy, military status, veteran status, predisposing genetic characteristics or carrier status, arrest or conviction record, domestic violence victim status, or any other legally protected class or status. Furthermore, we will not tolerate any form of discrimination or harassment of our employees by co-workers, supervisors, customers, or vendors. This commitment extends to our policies on recruiting, advertising, hiring, placement, promotion, training, transfer, wages, benefits, termination and all other privileges, terms, and conditions of employment