Senior Delivery & Success Lead - MedTech SaaS

Ketryx Corporation; Boston, Northern (MA, KY); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Equity options

Variable compensation

Job summary

Ketryx is seeking a Delivery and Success Manager in Boston to guide enterprise MedTech clients through onboarding and implementation of the Ketryx platform. You will partner with regulatory and solutions experts, lead cross-functional teams, and drive measurable business value while maintaining a focus on patient safety in a fast-growing, highly regulated environment.

This role offers a hybrid schedule, competitive base, plus variable pay and equity options, and the chance to shape platform

Qualifications

• 5–10 years in client-facing or operational leadership roles in SaaS, MedTech, or regulated industries.
• Experience leading cross-functional teams and managing complex portfolios.
• Understanding of quality systems and regulatory frameworks (ISO 13485, ISO 14971, IEC 62304, 21 CFR Part 820).
• Bachelor’s degree in engineering, life sciences, or related field, or equivalent experience.

Responsibilities

• Lead key client relationships from onboarding to long-term partnership and success.
• Work as part of a team of SMEs, account managers, and consultative experts to deliver value across technical and regulatory domains.
• Act as a trusted advisor using strong consultative skills to identify challenges and drive measurable outcomes.
• Partner directly with customer stakeholders to facilitate strategic discussions, drive decision‑making, and ensure alignment.
• Conduct onsite sessions to understand client workflows, process bottlenecks, and critical questions, mapping opportunities to optimize operations through Ketryx.
• Manage multiple client portfolios, balancing priorities and deadlines.
• Partner with Engineering, Product, and Quality to align client needs with product evolution.
• Lead process improvements that enhance scalability, efficiency, and team performance.
• Facilitate workshops and training sessions to ensure the product meets user needs and drives tangible operational results.

Skills

Client-facing leadership

Cross-functional teams

Regulated environments

Implementation lifecycle

Quality & regulatory

Excellent communication

Education

Bachelor's degree in engineering, life sciences, or related field

Job description

Ketryx is seeking a Delivery and Success Manager in Boston to guide enterprise MedTech clients through onboarding and implementation of the Ketryx platform. You will partner with regulatory and solutions experts, lead cross-functional teams, and drive measurable business value while maintaining a focus on patient safety in a fast-growing, highly regulated environment.

This role offers a hybrid schedule, competitive base, plus variable pay and equity options, and the chance to shape platform