Enterprise Delivery & Success Associate — Regulated SaaS

Ketryx Corporation; Boston (MA); Hybrid; USD 62,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Work in an exciting field with a +ve/—

Opportunity to learn and grow as part

Generous PTO for full‑time

Job summary

Ketryx is an AI software platform that enables healthcare life sciences companies to ship life‑saving regulated products in weeks instead of years. The Delivery and Success Associate - Enterprise will partner with enterprise clients to onboard and optimize use of the Ketryx platform in regulated development workflows.

This technically oriented, customer‑facing role offers exposure to verifications, validations, and quality processes, with hybrid Boston-area work and a compensation package that

Qualifications

• Bachelor’s degree in engineering, computer science, or a related technical field (or equivalent hands‑on technical experience).
• Exposure to structured development concepts such as requirements, verification & validation, testing, systems engineering, or the V‑model.
• Interest in regulated, safety‑critical environments (medical devices, biotech, pharma, aerospace, automotive, etc.). Prior regulated experience is a plus, not a requirement.
• Technical communication skills: Ability to understand and explain technical concepts clearly, both verbally and in writing.
• Analytical problem-solving: Comfort troubleshooting issues, asking good questions, and reasoning through complex workflows.
• Collaborative mindset: Enjoys working across teams and building trusted relationships with customers and teammates.

Responsibilities

• Support Customer Success: Partner with clients during onboarding and ongoing use of the Ketryx platform, helping them apply best practices for requirements, verification, and quality workflows.
• Configure and Support the Platform: Assist with configuring Ketryx to align with customer development processes, including requirements traceability, documentation workflows, and validation artifacts.
• Apply Engineering & Quality Thinking: Help customers reason through leaving evidence, verification activities, and structured development processes commonly used in regulated and safety‑critical environments.
• Troubleshoot and Problem‑Solve: Investigate technical and workflow challenges, elevate thoughtfully when needed, and follow through to resolution.
• Collaborate Cross‑Functionally: Share customer insights with Product, Engineering, and Quality teams to help improve the platform and internal processes.
• Support Quality & Compliance Efforts: Contribute to accurate, well‑structured documentation within the Quality Management System (QMS) and reinforce strong process discipline.
• Grow Your Technical Skill Set: Build fluency in regulated software development concepts such as requirements management, verification & validation (V&V), and the V‑model.

Skills

Engineering mindset

Structured development

Regulated industries

Technical communication

Analytical thinking

Collaboration

Education

Bachelor's degree

Job description

Ketryx is an AI software platform that enables healthcare life sciences companies to ship life‑saving regulated products in weeks instead of years. The Delivery and Success Associate - Enterprise will partner with enterprise clients to onboard and optimize use of the Ketryx platform in regulated development workflows.

This technically oriented, customer‑facing role offers exposure to verifications, validations, and quality processes, with hybrid Boston-area work and a compensation package that