Senior Delivery Manager, Enterprise AI Platforms

Aimlroles; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

American Express heutechs AI Platforms Organization seeks a strategic leader to drive end-to-end delivery of enterprise AI SaaS platforms. You will partner with business and technical teams to shape platform roadmaps, define requirements, and ensure operational excellence across configuration, security, and governance.

You will guide architecture discussions, oversee deployments, and mentor delivery colleagues, fueling innovation while aligning with business objectives and risk controls.

Qualifications

• Bachelor’s degree in CS/CE or related field; equivalent work experience.
• 6+ years of hands-on technical experience across complex systems and platforms.
• Proven leadership and cross-functional collaboration on complex projects.
• Experience using Agile, Scrum or rapid development to deliver tech solutions.
• Knowledge of Jira or Rally for project tracking and delivery.

Responsibilities

• Drive end-to-end delivery, system administration, and continuous optimization of enterprise AI SaaS platforms aligned to business goals.
• Partner with business, technology, security, and vendor stakeholders to define requirements and scalable AI-enabled solutions.
• Oversee AI SaaS platform administration including configuration, provisioning, access management, licensing, integrations, and maintenance.
• Monitor platform performance, availability, usage, and adoption; coordinate incident resolution and changes.
• Collaborate with program teams to track milestones, metrics, risks, and dependencies with regular status reporting.
• Participate in solution design, testing, and deployment planning to meet requirements and commitments.
• Coordinate stakeholder engagements and operational readiness with attention to execution details.
• Navigate evolving AI technologies with problem-solving, adaptability and bias for action.
• Champion technology adoption and organizational change through partnerships and collaboration.
• Lead and mentor Technology Delivery colleagues when applicable.

Skills

Leadership

Cross-functional collaboration

Agile methodologies

Stakeholder management

Communication

Problem solving

Change management

Adaptability

Mentoring

Strategic thinking

Education

Bachelor's degree in computer science, computer engineering, or related technical field

Tools

Jira

Rally

Job description

American Express heutechs AI Platforms Organization seeks a strategic leader to drive end-to-end delivery of enterprise AI SaaS platforms. You will partner with business and technical teams to shape platform roadmaps, define requirements, and ensure operational excellence across configuration, security, and governance.

You will guide architecture discussions, oversee deployments, and mentor delivery colleagues, fueling innovation while aligning with business objectives and risk controls.