Senior Delivery Lead — IT Services & Customer Success
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Job summary
Kyndryl is seeking a Business Architect Manager to lead delivery teams and ensure top-tier service within a contractual framework. You will collaborate with analysts, developers, and architects to design and deploy reliable systems for DMV clients, with on-site management at Frisco, TX five days a week.
A strong background in customer-facing leadership and delivery management is required. You will partner with managers and delivery partners to drive customer outcomes, guide projects, and shape
Qualifications
- 5+ years of experience in direct customer facing roles (e.g. customer partner, delivery partner, project manager, etc).
- 5+ years of experience leading delivery teams
- 5+ years of management experience, specifically managing 20+ employees
- Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors
- Experience in leading/doer role, with specific knowledge or experience similar to the employees being lead and managed
- Ability to partner with Delivery Partner(s) to generate positive customer outcomes
- Well versed for direct and constant interaction with the customer
- Sympathetic and empowering delivery resource manager, fostering growth
- Must be US based to support US Government Market
- Role is located in Frisco, TX site with onsite management required 5 days per week
Responsibilities
- Lead and manage delivery teams to ensure high-quality, reliable application development and design.
- Collaborate with Business Analysts, Software Developers and Architects within the DMV account portfolio.
- Co-create, design, deploy, and maintain systems and services across SLDC processes.
- Align solutions with customers' evolving business needs and drive customer success.
- Provide on-site management and direct customer interaction five days a week.
Skills
Education
Job description
Kyndryl is seeking a Business Architect Manager to lead delivery teams and ensure top-tier service within a contractual framework. You will collaborate with analysts, developers, and architects to design and deploy reliable systems for DMV clients, with on-site management at Frisco, TX five days a week.
A strong background in customer-facing leadership and delivery management is required. You will partner with managers and delivery partners to drive customer outcomes, guide projects, and shape
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