Delivery Management Lead — Customer Success

Kyndryl Inc.; Frisco (TX); Hybrid; USD 156,000 - 297,000; Full time

Job summary

Kyndryl Inc. in Frisco, TX is seeking a Delivery Manager to lead a cross-functional team in delivering reliable, scalable SLDC applications for government clients.

You will manage a team of analysts, architects, and developers, ensuring alignment with customer needs and contractual requirements. As a Delivery Manager, you will drive customer success, partner with delivery partners, and shape the technology landscape within the DMV account portfolio.

Qualifications

• 5+ years in direct customer-facing roles and delivery
• 5+ years leading delivery teams
• 5+ years managing 20+ employees
• Knowledge of Kyndryl competencies and IT services
• Experience partnering with Delivery Partner(s) for outcomes
• Strong customer interaction skills and inclusive leadership
• Based in the US to support US Government market

Responsibilities

• Lead a team of Business Analysts, Business Architects, and Software Developers
• Design, deploy, and maintain reliable, scalable SLDC applications
• Align solutions with customer business needs and contractual frameworks
• Collaborate across DMV account portfolio to drive customer success
• Guide delivery resources and ensure high-quality service

Skills

Customer facing

Delivery leadership

Team management

20+ employees

Kyndryl competencies

IT services knowledge

Vendor management

Customer interaction

Growth mindset

US Government market

Education

Bachelor's degree

Job description

Kyndryl Inc. in Frisco, TX is seeking a Delivery Manager to lead a cross-functional team in delivering reliable, scalable SLDC applications for government clients.

You will manage a team of analysts, architects, and developers, ensuring alignment with customer needs and contractual requirements. As a Delivery Manager, you will drive customer success, partner with delivery partners, and shape the technology landscape within the DMV account portfolio.