Senior Decision Support Analyst - Client Analytics (Remote)

Acxiom; San Juan (PR); Remote; USD 90,000 - 130,000; Full time

Job summary

Acxiom is seeking a highly experienced Decision Support Analyst to partner with clients and internal teams, transforming marketing, media, campaign, and customer data into actionable insights and reporting solutions. You will maintain dashboards, validate data quality, monitor campaign performance, and provide recommendations to optimize efficiency and outcomes.

You will operate across Adobe, iHub, Google Cloud Platform (GCP), and BigQuery, translating business objectives into analytical

Qualifications

• Typically 8+ years of related experience with a Bachelor's degree, or equivalent combination of education and experience.
• Advanced experience in marketing analytics, reporting, business intelligence, decision support, or a related data-focused field.
• Demonstrated ability to analyze, reconcile, profile, and interpret large datasets.
• Experience translating analytical findings into business recommendations and client-facing presentations.
• Hands-on experience working with cloud-based data platforms and large-scale data environments.
• Proven experience building and supporting recurring and ad hoc reporting solutions.
• Strong client-facing communication, presentation, facilitation, and stakeholder management skills.
• Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.
• Strong attention to detail with a focus on data quality, validation, documentation, and audit readiness.
• <b>THIS POSITION IS NOT ELIGIBLE FOR ANY TYPE OF SPONSORSHIP</b>

Responsibilities

• Serve as a primary point of contact for clients regarding reporting, analytics, campaign management, and business intelligence solutions.
• Translate client business objectives into reporting, measurement, and analytical solutions.
• Build and maintain strong client relationships through proactive communication, consultation, and issue resolution.
• Present findings, recommendations, and insights to both client and internal stakeholders.
• Manage multiple priorities and deadlines while maintaining high levels of quality and accuracy.
• Analyze large volumes of marketing, campaign, media, and customer data to identify trends, opportunities, and business insights.
• Develop, maintain, validate, and enhance recurring, ad hoc, operational, and executive-level reports.
• Investigate data anomalies, perform root-cause analysis, and provide recommendations for corrective actions.
• Measure campaign effectiveness, operational performance, data integrity, customer satisfaction, and cost efficiency.
• Convert complex analytical findings into clear, actionable business recommendations.
• Support the execution, monitoring, and analysis of marketing campaigns and associated reporting deliverables.
• Validate campaign outputs and client deliverables to ensure accuracy, completeness, and adherence to SLAs.
• Participate in post-production audits and quality assurance reviews.
• Provide Tier 2 support for complex production, reporting, application, and data-related issues.
• Support change management activities involving system, tool, process, and reporting enhancements.
• Work within Adobe platforms, iHub, Google Cloud Platform (GCP), BigQuery, and other enterprise data environments to investigate data and validate reporting results.
• Ensure data is accurately segmented, cleansed, formatted, and ready for campaign execution and analysis.
• Perform data profiling, reconciliation, validation, and quality assurance activities.
• Support application administration tasks and document system and process changes as required.
• Identify opportunities to improve data workflows, automation, reporting processes, and operational efficiency.
• Drive process improvements, best practices, and standardization across reporting and analytics functions.
• Document methodologies, reporting processes, data definitions, and operational procedures.
• Mentor junior and senior analysts by providing guidance, knowledge sharing, and technical support.
• Help remove operational barriers and improve team effectiveness.
• Recognize opportunities for innovation and recommend enhancements to tools, processes, and client solutions.

Skills

Marketing analytics

Reporting

Data analysis

Decision support

Client-facing

Education

Bachelor's degree or equivalent

Tools

SQL/PL-SQL

BigQuery

GCP

Adobe platforms

Databricks

BI tools

ETL tools

Campaign management tools

UNIX/Linux

Shell scripting

Perl

Job description

Acxiom is seeking a highly experienced Decision Support Analyst to partner with clients and internal teams, transforming marketing, media, campaign, and customer data into actionable insights and reporting solutions. You will maintain dashboards, validate data quality, monitor campaign performance, and provide recommendations to optimize efficiency and outcomes.

You will operate across Adobe, iHub, Google Cloud Platform (GCP), and BigQuery, translating business objectives into analytical