Remote Decision Support Analyst — Analytics & Campaign Insights

Acxiom; Olympia (WA); Remote; USD 90,000 - 140,000; Full time

Job summary

Acxiom is recruiting a decision support analyst to partner with clients and internal teams, transforming marketing and customer data into insights, reporting, and business recommendations. The role blends analytics, reporting, BI, and consultative problem-solving to drive informed decisions and client success.

The analyst builds and maintains reporting solutions, validates data, and monitors performance across platforms like Adobe, iHub, GCP, and BigQuery, serving as a trusted advisor on

Qualifications

• Typically 8+ years of related experience with a Bachelor's degree, or equivalent combination of education and experience.
• Advanced experience in marketing analytics, reporting, business intelligence, decision support, or a related data-focused field.
• Demonstrated ability to analyze, reconcile, profile, and interpret large datasets.
• Experience translating analytical findings into business recommendations and client-facing presentations.
• Hands-on experience working with cloud-based data platforms and large-scale data environments.
• Proven experience building and supporting recurring and ad hoc reporting solutions.
• Strong client-facing communication, presentation, facilitation, and stakeholder management skills.
• Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.
• Strong attention to detail with a focus on data quality, validation, documentation, and audit readiness.
• THIS POSITION IS NOT ELIGIBLE FOR ANY TYPE OF SPONSORSHIP

Responsibilities

• Serve as a primary point of contact for clients regarding reporting, analytics, campaign management, and business intelligence solutions.
• Translate client business objectives into reporting, measurement, and analytical solutions.
• Build and maintain strong client relationships through proactive communication, consultation, and issue resolution.
• Present findings, recommendations, and insights to both client and internal stakeholders.
• Manage multiple priorities and deadlines while maintaining high levels of quality and accuracy.
• Analyze large volumes of marketing, campaign, media, and customer data to identify trends, opportunities, and business insights.
• Develop, maintain, validate, and enhance recurring, ad hoc, operational, and executive-level reports.
• Investigate data anomalies, perform root-cause analysis, and provide recommendations for corrective actions.
• Measure campaign effectiveness, operational performance, data integrity, customer satisfaction, and cost efficiency.
• Convert complex analytical findings into clear, actionable business recommendations.
• Support the execution, monitoring, and analysis of marketing campaigns and associated reporting deliverables.
• Validate campaign outputs and client deliverables to ensure accuracy, completeness, and adherence to SLAs.
• Participate in post-production audits and quality assurance reviews.
• Provide Tier 2 support for complex production, reporting, application, and data-related issues.
• Support change management activities involving system, tool, process, and reporting enhancements.
• Work within Adobe platforms, iHub, GCP, BigQuery, and other enterprise data environments to investigate data and validate reporting results.
• Ensure data is accurately segmented, cleansed, formatted, and ready for campaign execution and analysis.
• Perform data profiling, reconciliation, validation, and quality assurance activities.
• Support application administration tasks and document system and process changes as required.
• Identify opportunities to improve data workflows, automation, reporting processes, and operational efficiency.
• Drive process improvements, best practices, and standardization across reporting and analytics functions.
• Document methodologies, reporting processes, data definitions, and operational procedures.
• Mentor junior and senior analysts by providing guidance, knowledge sharing, and technical support.
• Help remove operational barriers and improve team effectiveness.
• Recognize opportunities for innovation and recommend enhancements to tools, processes, and client solutions.

Skills

Marketing analytics

Reporting

Business intelligence

Decision support

Client-facing communication

Data analysis

Data quality

Education

Bachelor's degree or equivalent

Tools

SQL

BigQuery

Google Cloud Platform

Adobe platforms

Databricks

BI tools

ETL tools

UNIX/Linux

Shell Scripting

Perl

Job description

Acxiom is recruiting a decision support analyst to partner with clients and internal teams, transforming marketing and customer data into insights, reporting, and business recommendations. The role blends analytics, reporting, BI, and consultative problem-solving to drive informed decisions and client success.

The analyst builds and maintains reporting solutions, validates data, and monitors performance across platforms like Adobe, iHub, GCP, and BigQuery, serving as a trusted advisor on