Senior Debit Card Strategy Lead (Hybrid)

Vanguard; Charlotte (NC); Híbrido; USD 140.000 - 190.000; Tempo integral

Resumo da vaga

Vanguard seeks an experienced leader to own the debit card strategy, collaborate across Personal Investor, Advice/Wealth Management, Finance, Risk, Legal, Compliance, Technology, and Marketing, and drive market-ready solutions. You will manage external vendors, define KPIs, and lead go-to-market efforts for card programs.

You will guide cross-functional teams, align with broader cash initiatives, and ensure scalable, compliant implementations while optimizing client outcomes.

Qualificações

• 8+ years of payments strategy experience, preferably in debit card product management.
• Proven ability to lead complex, cross-functional initiatives with strategic impact.
• Strong understanding of debit card ecosystems, issuer processors, card networks, vendor management, and client experience design.
• Excellent communication, stakeholder management, and analytical skills.
• Experience with fraud prevention, operational risk, and regulatory compliance preferred.

Responsabilidades

• Define and support the evolution of the strategic product roadmap of debit card capabilities, including spend enablement, client experience, and competitive positioning.
• Support cross-functional planning and execution across multiple business lines and stakeholders.
• Serve as a Vanguard stakeholder for external vendors for implementation, integration, and ongoing vendor management with a focus on network strategy.
• Support the development of the debit card product strategy and value proposition as well as marketing and go-to-market strategies.
• Support the development and launch of the debit card and ongoing optimization post-launch.
• Schedule and coordinate governance routines, reporting, and stakeholder alignment.
• Provide guidance and education to cross-functional teams involved in delivery and optimization.
• Develop and maintain all critical card-related processes and business requirements.
• Develop KPIs to measure adoption, usage, client satisfaction, and operational efficiency; report opportunities to leadership.
• Leverage data and insights to continuously improve product performance and client outcomes.
• Collaborate with Marketing, Distribution, Enablement, and Fraud teams for scalable market delivery.
• Assist with crew training, client communications, and support model development as well as cross-sell strategies.
• Identify and resolve operational dependencies, including backend processing and fraud controls.
• Align the debit card strategy with broader Cash & Savings initiatives and Segment Strategy.
• Ensure seamless integration with advice/wealth management and personal investor segments.
• Participate in special projects as assigned.

Conhecimentos

Payments strategy

Cross-functional leadership

Debit card ecosystem

Vendor management

Client experience design

Fraud prevention

Regulatory compliance (preferred)

Descrição da vaga

Vanguard seeks an experienced leader to own the debit card strategy, collaborate across Personal Investor, Advice/Wealth Management, Finance, Risk, Legal, Compliance, Technology, and Marketing, and drive market-ready solutions. You will manage external vendors, define KPIs, and lead go-to-market efforts for card programs.

You will guide cross-functional teams, align with broader cash initiatives, and ensure scalable, compliant implementations while optimizing client outcomes.