Hybrid Debit Card Operations Lead

Vanguard; Charlotte (NC); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Vanguard seeks a Debit Card Operations Manager in Charlotte, NC to lead day-to-day debit card operations, including issuance, activation, and servicing, while coordinating with Fraud, Risk, Compliance and external vendors to meet SLAs and minimize losses. The role requires strong analytics, vendor management, and incident leadership within a hybrid work model.

The candidate will oversee disputes/chargebacks, tool support, and continuous process improvements, ensuring regulatory readiness and

Qualifications

• 5+ years in debit/credit card operations.
• 2+ years leading workflows, SLAs, and cross-functional teams.
• Experience with disputes/chargebacks and vendors/processors.
• Strong analytical skills using Excel/SQL/BI tools.
• FINRA Series 7/24/63 required or able to obtain.

Responsibilities

• Oversee end-to-end debit card operations, including issuance, activation, maintenance, and servicing.
• Lead disputes, chargebacks, and claims operations with vendors/partners.
• Manage SLAs, dashboards, and reviews to minimize losses and maintain quality.
• Coordinate with Fraud, Risk, Compliance and external vendors.
• Drive controls, audit readiness, and continuous improvement initiatives.
• Lead analytics and incident response for card operations.

Skills

Analytical skills

Excel/SQL

Data-driven decisions

Education

FINRA Series 7/24/63

Job description

Vanguard seeks a Debit Card Operations Manager in Charlotte, NC to lead day-to-day debit card operations, including issuance, activation, and servicing, while coordinating with Fraud, Risk, Compliance and external vendors to meet SLAs and minimize losses. The role requires strong analytics, vendor management, and incident leadership within a hybrid work model.

The candidate will oversee disputes/chargebacks, tool support, and continuous process improvements, ensuring regulatory readiness and