Hybrid Debit Card Operations Lead

Vanguard; Scottsdale (AZ); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Vanguard in Scottsdale is seeking a Debit Card Operations Manager to own end-to-end card operations, oversee disputes, fraud coordination, and vendor relationships, and drive continuous improvement while meeting SLAs.

The role partners with Fraud, Risk, Compliance, and Technology to ensure a secure, compliant customer experience and robust operational readiness for regulatory changes.

Qualifications

• 5+ years in debit/credit card operations or payments operations.
• 2+ years leading cross-functional teams and SLAs.
• Experience with disputes, chargebacks and card lifecycle operations.
• Experience with vendor/processor management and incident handling.
• Strong analytical skills with Excel/SQL/BI capabilities.

Responsibilities

• Own end-to-end debit card operational processes including issuance, activation and servicing.
• Establish SLAs, dashboards, and routines to ensure timely, quality execution.
• Oversee disputes/chargebacks and representment processes with vendors.
• Coordinate fraud controls and loss mitigation with cross-functional teams.
• Manage relationships with processors and networks; drive performance improvements.
• Maintain procedures, controls, and audit readiness; support regulatory compliance.
• Lead incident management, business continuity, and post-incident RCA actions.

Skills

Debit card operations

Cross-functional leadership

Fraud coordination

Data analysis (Excel/SQL/BI)

Education

FINRA Series 7, 24, 63

Tools

SQL

BI tools

Vendor/Processor management

Job description

Vanguard in Scottsdale is seeking a Debit Card Operations Manager to own end-to-end card operations, oversee disputes, fraud coordination, and vendor relationships, and drive continuous improvement while meeting SLAs.

The role partners with Fraud, Risk, Compliance, and Technology to ensure a secure, compliant customer experience and robust operational readiness for regulatory changes.