Senior Dealer Accounts Manager

AFC; Carmel (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Medical/dental/vision benefits

401K RRSP with company match

Paid vacation, personal and sick time

Tuition Reimbursement

Volunteer day / Leap into Service Day

Job summary

AFC is seeking a Major Dealer Account Specialist to service and elevate relationships with our major dealer accounts. You will apply your experience in streamlining business processes, collaborating with team members, and analyzing trends to mitigate risk.

The ideal candidate has 2–3 years in customer service or account management, strong organizational and communication skills, and familiarity with automotive and financial services industries.

Qualifications

• College degree or equivalent work experience.
• Experience in a collections role/environment.
• Familiarity with concepts, procedures, and processes in automotive and financial services industries.
• Experience using Customer Relationship Management (CRM) tools.
• Strong organizational, clerical, oral, and written language skills.

Responsibilities

• Make funding determinations based on daily dealer account usage across multiple data points.
• Communicate to the dealer current account status and provide resolutions to any issues encountered.
• Possess authority to approve or deny floorings based on an accounts business model or risk.
• Analyze account trends.
• Effectively promote other OPENLANE businesses’ products and services to customers.
• Understand and operate within compliance of all applicable laws and codes for the assigned geographic area.

Job description

AFC is seeking a Major Dealer Account Specialist to service and elevate relationships with our major dealer accounts. You will apply your experience in streamlining business processes, collaborating with team members, and analyzing trends to mitigate risk.

The ideal candidate has 2–3 years in customer service or account management, strong organizational and communication skills, and familiarity with automotive and financial services industries.