Account Specialist

OPENLANE; Carmel (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits

Employer 401K with company match

Paid vacation, personal, and sick time

Volunteer Leap into Service Day

Job summary

OPENLANE seeks a Major Dealer Account Specialist to service and elevate relationships with our major dealer accounts. You will analyze trends, streamline processes, and coordinate with teams to promote OPENLANE products while ensuring compliance with applicable laws.

The ideal candidate will have 2–3 years in customer service or account management, with familiarity in automotive and financial services industries. This role offers growth within a global organization and a strong benefits package.

Qualifications

• College degree or equivalent work experience.
• Experience in a collections role/environment.
• Familiarity with automotive and financial services industries.
• Experience using CRM tools.
• Strong organizational, clerical, oral, and written language skills.

Responsibilities

• Make funding determinations based on daily dealer account usage across multiple data points.
• Communicate to the dealer current account status and provide resolutions to any issues encountered.
• Possess authority to approve or deny floorings based on an accounts business model or when risk is identified.
• Analyze account trends.
• Effectively promote other OPENLANE businesses’ products and services to customers.
• Understand and operate within compliance of all applicable laws and codes for the assigned geographic area.

Skills

Detail-oriented

Adaptable

Organized

Education

College degree or equivalent

Tools

CRM tools

Job description

Who We Are

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/

AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/.

AFC’s Core Values

• Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.
• Powered by Passion. We believe that “passion is our superpower” and that every success is built upon the commitment and perseverance of our employees.
• Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.
• Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other’s efforts. We stand committed to the success of our customers.

What We Offer

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For

We are seeking a Major Dealer Account Specialist with experience in customer service and account management. You will be part of the AFC team responsible for servicing and elevating relationships with our major dealer accounts. In this role, you will have the opportunity to utilize your experience in streamlining business processes, collaborating with team members, and analyzing trends and metrics to mitigate risk. The ideal candidate will have 2-3 years of experience in customer service or account management.

You Are

• Detail-oriented. You will ensure the accuracy and compliance of floorplanning through meticulous attention to detail.
• Adaptable. You can adjust to changing circumstances, customer issues, and dynamic environments.
• Organized. You will maintain a systematic approach to tasks, prioritize them effectively, and keep records to ensure efficiency and productivity.

You Will

• Make funding determinations based on daily dealer account usage across multiple data points.
• Communicate to the dealer current account status and provide resolutions to any issues encountered.
• Possess authority to approve or deny floorings based on an accounts business model or when risk is identified.
• Analyze account trends.
• Effectively promote other OPENLANE businesses’ products and services to customers.
• Understand and operate within compliance of all applicable laws and codes for the assigned geographic area.

Must Have’s

• College degree or equivalent work experience.
• Experience in a collections role/environment.
• Familiarity with concepts, procedures, and processes typically used in the automotive and financial services industries.
• Experience using Customer relationship management (CRM) tools.
• Strong organizational, clerical, oral, and written language skills.

Nice To Have’s

• Experience handling vehicle titles.
• Account management experience in the automotive industry.