Senior DC Operations Leader: Growth, KPI & Automation

Adorama; Chattanooga (TN); On-site; USD 110,000 - 150,000; Full time

Job summary

Adorama in Chattanooga seeks a Senior Operations Manager to serve as second-in-command for the 238,000-square-foot distribution center, guiding daily operations, labor planning, and performance improvement. You’ll partner with the Senior Director of Operations to drive efficiency, accuracy, and on-time fulfillment in a high-volume eCommerce environment.

This role emphasizes leadership development, KPI dashboards, cross-functional collaboration, and readiness for future automation in

Qualifications

• Minimum 8 years of progressive leadership in distribution or fulfillment, with 5+ years in a high-volume B2C/eCommerce environment.
• Experience leading operations through managers and supervisors.
• Strong KPI management and labor planning capabilities.
• Proven project management experience leading cross-functional operational initiatives.
• Track record of developing leaders and improving operational performance.
• Analytical, coaching, communication, and problem-solving skills.
• Preferred: warehouse automation or Goods-to-Person (GTP); Lean/Six Sigma background; multi-site distribution leadership.

Responsibilities

• Lead Receiving, Putaway, Inventory Control, ICQC, Replenishment, Picking, Packing, and Shipping processes.
• Own and proactively plan for daily execution, labor planning, workflow, and customer commitments.
• Drive cross-functional collaboration, including shared labor management.
• Own KPIs including SLA, RPH, labor utilization, inventory accuracy, quality, safety, throughput, and cost.
• Develop and maintain daily operational scorecards and KPI dashboards.
• Use data to drive decisions and corrective actions.
• Coach and develop managers, supervisors, and team leads.
• Lead root-cause investigations and standardize, document, audit, and sustain processes.
• Lead peak planning and budgeting; support capacity planning and operational readiness.
• Lead cross-functional operational projects including process improvements, layout changes, and technology implementations.

Skills

Leadership

KPI management

Labor planning

Data-driven decisions

Coaching

Communication

Problem solving

Project management

Job description

Adorama in Chattanooga seeks a Senior Operations Manager to serve as second-in-command for the 238,000-square-foot distribution center, guiding daily operations, labor planning, and performance improvement. You’ll partner with the Senior Director of Operations to drive efficiency, accuracy, and on-time fulfillment in a high-volume eCommerce environment.

This role emphasizes leadership development, KPI dashboards, cross-functional collaboration, and readiness for future automation in