Senior Data Scientist, Customer Success & AI Analytics

Intuit; Mountain View (CA); On-site; USD 163,000 - 220,000; Full time

Job summary

Intuit is seeking a highly motivated Sr. Data Scientist to join the IC Data and Analytics Team in Mountain View.

You will drive data-driven strategies to optimize Customer Success for Mid-Market and SMB customers, translating business needs into predictive models, dashboards, and actionable insights. Responsibilities include defining KPIs, designing experiments, and collaborating with product, digital, and support teams to influence decision-making.

Qualifications

• 4+ years of experience in product analytics, web analytics, customer care analytics, or similar customer experience analytics.
• Proficiency in SQL and big data technologies; experience with BI tools like Tableau/Qlik/Dash.
• Deep expertise in experimentation design and causal inference with strategic application.
• Understanding of AI-native architectures and GenAI platforms and their data implications.
• Strong business acumen and ability to translate strategy into testable hypotheses and learning agendas.
• Strong data storytelling, visualization skills, and ability to influence leadership.
• Excellent communication and collaboration across technical, business, and cross-functional teams.
• Comfortable in fast-paced environments with shifting priorities.

Responsibilities

• Define KPIs and success metrics aligned with company objectives.
• Provide strategic data-driven recommendations across teams.
• Create clear, accessible data visualizations for stakeholders.
• Design and analyze A/B tests and other experiments.
• Develop predictive models to uncover growth opportunities.
• Enable self-serve analytics with standardized metrics and dashboards.
• Collaborate with AI teams to integrate GenAI solutions.
• Partner with product, digital, and customer support teams to drive data-driven strategies.

Skills

SQL

Big Data

BI Tools

Experimentation

Causal Inference

GenAI

Data storytelling

Communication

Cross-functional collaboration

Business acumen

Education

Bachelor's degree in Engineering/Data Science/Statistics/Math/CS/Economics

Master's degree preferred

Tools

Redshift

Spark

Hive

BigQuery

Tableau

Qlik

Dash

Job description

Intuit is seeking a highly motivated Sr. Data Scientist to join the IC Data and Analytics Team in Mountain View.

You will drive data-driven strategies to optimize Customer Success for Mid-Market and SMB customers, translating business needs into predictive models, dashboards, and actionable insights. Responsibilities include defining KPIs, designing experiments, and collaborating with product, digital, and support teams to influence decision-making.