Senior Data & IT Business Analyst — Hybrid/Remote

Expert Technology Services; Phoenix (AZ); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Expert Technology Services is seeking a Sr. Data Analyst / IT & Data Business Analyst to support technology and data-driven initiatives within a Child Support Services environment.

The role requires strong SQL, Salesforce, and business/data analysis, with the ability to collaborate across business and technical teams to deliver effective system and process solutions. The candidate will gather and document requirements, analyze processes, create user stories, and support data mapping, migrations,

Qualifications

• Strong SQL experience for data analysis and validation.
• Salesforce experience, including business analysis or implementation support.
• Business Analysis and Data Analysis experience.
• Experience gathering requirements and working with cross-functional teams.
• Strong documentation, communication, and problem-solving skills.
• Experience supporting enterprise technology initiatives.
• Child Support Services/Child Support Enforcement experience preferred.

Responsibilities

• Gather, analyze, document, and validate business and technical requirements.
• Conduct business process analysis and identify opportunities for improvement.
• Create functional requirements, user stories, process flows, and technical documentation.
• Utilize SQL for data analysis, validation, reconciliation, and reporting.
• Support data mapping, data migration, system integration, and data quality initiatives.
• Act as a liaison between business stakeholders, developers, QA teams, and technical staff.
• Support Salesforce enhancements, configurations, testing, and implementations.
• Participate in UAT, defect tracking, and production validation activities.
• Analyze Child Support Services workflows and ensure technology solutions align with business needs.
• Assist with stakeholder communication, reporting, and ongoing system improvements.

Skills

SQL

Salesforce

Business Analysis

Data Analysis

Requirements Gathering

Documentation & Communication

Cross-functional Collaboration

Enterprise Technology Initiatives

Child Support Experience

Job description

Expert Technology Services is seeking a Sr. Data Analyst / IT & Data Business Analyst to support technology and data-driven initiatives within a Child Support Services environment.

The role requires strong SQL, Salesforce, and business/data analysis, with the ability to collaborate across business and technical teams to deliver effective system and process solutions. The candidate will gather and document requirements, analyze processes, create user stories, and support data mapping, migrations,