Senior Data & Insights Leader - Central Operations

The Walt Disney Company; Orlando (FL); On-site; USD 135,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Educational opportunities

Exclusive extras

Job summary

The Walt Disney Company seeks a Senior Manager to lead Disney Central Data & Insights, shaping data strategy, governance, and analytics across operations. You will oversee teams handling data integration, platform design, and KPI management to drive faster, clearer business decisions.

You will partner with operations and other data groups to ensure data integrity, privacy, and actionable insights for senior leaders, influencing roadmaps and capability planning across Disney Central.

Qualifications

• 7+ years in data analytics, database management, software engineering, or related field.
• 5+ years leading managers, analysts, or cross-functional teams.
• Experience leading data strategy, KPI standardization, governance, and analytics at scale.
• Track record delivering large-scale data integration and BI projects with operations.
• Familiarity with unstructured data analytics (speech/text) and mining insights.
• Experience transforming multiple channels into unified data models.
• Strong data warehousing, API/data exchange, and automation knowledge.
• Ability to translate complex data for senior leadership.

Responsibilities

• Lead data integration, governance, and analytics teams to deliver actionable work products.
• Set and advance the contact center data strategy, roadmap, and platform needs.
• Provide governance for PII and PCI, access controls, and compliance reporting.
• Build measurement frameworks and real-time dashboards for performance.

Skills

Data analytics

Leadership

KPI management

Data governance

Communication

Stakeholder engagement

Problem solving

Collaboration

Education

Advanced degree in Technology or analytics

Tools

Tableau

PowerBI

SQL

Python

R

Nice CXOne

Avaya

Salesforce Service Cloud

Job description

The Walt Disney Company seeks a Senior Manager to lead Disney Central Data & Insights, shaping data strategy, governance, and analytics across operations. You will oversee teams handling data integration, platform design, and KPI management to drive faster, clearer business decisions.

You will partner with operations and other data groups to ensure data integrity, privacy, and actionable insights for senior leaders, influencing roadmaps and capability planning across Disney Central.