Senior Data Center Technician - Uptime & Leadership

Covestic Inc; Hillsboro (OR); On-site; USD 85,000 - 110,000; Full time

Job summary

Covestic Inc in Oregon is seeking a Data Center Technician III to maintain, troubleshoot, and support critical data center infrastructure. As the senior escalation point, you will lead complex hardware and network issues and mentor junior staff.

You will drive rack-and-stack deployments, firmware updates, and lifecycle management, while collaborating with engineering, facilities, network, and program management teams to ensure uptime and operational excellence.

Qualifications

• Minimum 5 years of experience supporting enterprise data center environments.
• Experience with server hardware from Dell, HPE, Lenovo, Supermicro, or similar platforms.
• Strong understanding of TCP/IP, routing, switching, and cabling standards.
• Experience troubleshooting Linux and Windows server hardware.
• Knowledge of data center power, cooling, rack infrastructure, and operational procedures.
• Experience with asset management systems and ticketing platforms such as ServiceNow.

Responsibilities

• Install, configure, troubleshoot, and decommission servers, storage systems, network devices, and related hardware.
• Perform advanced diagnostics and root cause analysis on hardware and infrastructure failures.
• Lead break/fix activities for critical incidents and coordinate resolution efforts with vendors and engineering teams.
• Execute rack-and-stack deployments, cable management, and infrastructure upgrades.
• Perform firmware updates, hardware refreshes, and lifecycle management activities.
• Maintain accurate asset management, inventory, and documentation records.
• Monitor and support data center environmental systems including power, cooling, and physical security.
• Support structured cabling standards for copper and fiber infrastructure.
• Assist with capacity planning, equipment deployment, and site expansion activities.
• Validate power utilization, rack elevations, and hardware placement according to engineering standards.
• Serve as the technical escalation point for L1 and L2 technicians.
• Lead troubleshooting efforts during production-impacting incidents.
• Perform root cause investigations and contribute to post-incident reviews.
• Develop preventive measures to reduce recurring operational issues.
• Lead small to medium-scale deployment, migration, and infrastructure projects.
• Coordinate hardware deployments and relocations across multiple data center environments.
• Partner with network, systems, and facilities teams to ensure successful project implementation.
• Create and maintain technical documentation, SOPs, and knowledge base articles.

Skills

Advanced server hardware Troubleshoo​t

Rack and stack deployments

Fiber and copper cabling

Inventory and asset management

Hardware diagnostics and repair

Network troubleshooting

Linux and Windows server support

Incident management

Documentation and process improvement

Strong problem-solving

Education

Associate's degree in IT/CS/Engineering or equivalent experience

Tools

ServiceNow

Asset management systems

Job description

Covestic Inc in Oregon is seeking a Data Center Technician III to maintain, troubleshoot, and support critical data center infrastructure. As the senior escalation point, you will lead complex hardware and network issues and mentor junior staff.

You will drive rack-and-stack deployments, firmware updates, and lifecycle management, while collaborating with engineering, facilities, network, and program management teams to ensure uptime and operational excellence.