Senior Data Center Technician & Operations Lead

Workcog Inc; New Albany (OH); On-site; USD 150,000 - 210,000; Full time

Job summary

Workcog Inc. seeks a seasoned Data Center Operations Leader to guide daily data center functions, engineering teams, and service delivery.

You will oversee rack installs, fiber/copper cabling, and incident response across hyperscale facilities, while ensuring safety and regulatory compliance. Ideal candidates bring 5+ years leading Network Engineering teams, strong stakeholder management, and experience with service delivery metrics.

Qualifications

• Hands-on data center work with fiber optics and structured cabling.
• Experience with OTDR, power meters, and cable testers for circuit testing.
• Proven leadership of Data Center Operations teams and stakeholder mgmt.
• Strong safety mindset with PPE, ESD, and lockout/tagout protocols.
• Experience coordinating onshore–offshore teams and meeting SLAs/KPIs.
• CCNA/JNCIA or equivalent networking certification.

Responsibilities

• Install server racks and network equipment.
• Connect switches and manage cabling (fiber and copper).
• Support rack moves, upgrades and decommissioning.
• Test new fiber and circuits with OTDR/power meters.
• Diagnose and resolve connectivity issues; replace faulty hardware.
• Respond to outages and maintain clear shift handovers.

Skills

Fiber optics

Structured cabling

Rack and stack

OTDR testing

Layer 1 trouble shooting

Ticketing systems

Leadership

Stakeholder management

Escalation management

Connectivity troubleshooting

Education

BICSI Installer/Technician certification

OSHA 10 or OSHA 30 certification

CCNA/JNCIA certification

Job description

Workcog Inc. seeks a seasoned Data Center Operations Leader to guide daily data center functions, engineering teams, and service delivery.

You will oversee rack installs, fiber/copper cabling, and incident response across hyperscale facilities, while ensuring safety and regulatory compliance. Ideal candidates bring 5+ years leading Network Engineering teams, strong stakeholder management, and experience with service delivery metrics.