Datacenter Facilities Lead - Hands-On Operations

Cognizant Technology Solutions Corporation; Elk Grove Village (IL); On-site; USD 79,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid Holidays and PTO

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation Elk Grove Village, IL is seeking a Datacenter Facility Lead to manage day-to-day data center facility operations, coordinate site execution, and ensure reliable delivery of installation, maintenance, decommissioning, and smart-hands support across locations.

You will work with the Cloud Infrastructure and Security team, collaborating with engineering, operations, vendors, and facility partners to enforce safety, security, change governance, and quality

Qualifications

• 5+ years of experience supporting enterprise data center operations or infrastructure deployments.
• Strong experience with rack-and-stack activities, hardware installation, basic cabling, and hardware decommissioning.
• Experience providing smart-hands support for server, network, storage, and infrastructure teams.
• Experience with monitoring, reporting, asset tracking, work order management, and operational documentation.
• Understanding of data center procedures, physical security controls, and change management processes.
• Ability to work across geographically distributed teams, customers, vendors, and delivery partners.
• Strong communication, documentation, analytical, troubleshooting, and stakeholder management skills.
• Familiarity with ITIL-based service delivery and incident management.

Responsibilities

• Coordinate daily site work, work orders, access requirements, maintenance windows, and technician assignments.
• Perform and validate rack-and-stack, device installation, basic cabling, labeling, and connectivity tasks.
• Lead hardware decommissioning, including verification, removal, records updates, and approved handoffs.
• Deliver smart-hands support for remote engineering and operations teams under documented instructions.
• Monitor local facility and equipment conditions and route alerts to resolver teams.
• Maintain work logs, installation records, asset updates, completion evidence, and status reports.
• Coordinate with internal teams, carriers, OEMs, facility providers, logistics partners, and vendors.
• Enforce site safety, physical security, change governance, and quality standards.

Skills

Data center operations

Rack-and-stack

Smart-hands support

Documentation & reporting

ITIL knowledge

Communication & stakeholder management

Cross-team collaboration

Tools

ITIL framework

Asset tracking systems

Work order management

Job description

Cognizant Technology Solutions Corporation Elk Grove Village, IL is seeking a Datacenter Facility Lead to manage day-to-day data center facility operations, coordinate site execution, and ensure reliable delivery of installation, maintenance, decommissioning, and smart-hands support across locations.

You will work with the Cloud Infrastructure and Security team, collaborating with engineering, operations, vendors, and facility partners to enforce safety, security, change governance, and quality