Senior Data Center Optical Engineer - Customer-Facing Travel

emergiTEL; Plano (TX, CO); On-site; USD 110,000 - 140,000; Full time

Job summary

emergiTEL is seeking a Data Center Optical Engineer to lead work in customer data centers and co-locations. You will ensure reliable installation, maintenance, and operation of optical transport infrastructure, serving as the interface between customers and vendors.

The role requires strong hands-on expertise in fiber cabling, optical testing, and engineering documentation, with travel to non-home markets as needed. Excellent English communication and leadership are essential.

Qualifications

• 3–15 years of experience in data center operations or similar technical environment with direct customer interaction.
• Hands-on experience with connectorized fiber optic cabling (single-mode and multi-mode), LC, fan-outs, and structured cabling.
• Experience with optical testing and transport troubleshooting.
• Strong written and verbal English for customer-facing communications and relationship building.
• Excellent organizational, administrative, and documentation skills using customer applications and Microsoft Office.

Responsibilities

• Conduct daily audits of work at customer data centers and provide immediate feedback to technicians.
• Interact with customers via ticketing tools or in person, delivering clear reports and updates.
• Assist with fiber installation, decommissioning, break/fix, remediation and migration activities in data center environments.
• Conduct and/or supervise optical testing and troubleshooting using tools such as power meters, light sources, VFLs, OTDRs, and test sets.
• Deliver services by interpreting and executing MoPs, engineering docs, vendor docs, and network diagrams.
• Read and interpret cut sheets and network design docs to ensure proper port connections and cable management.

Skills

Team lead experience

English communication

Documentation skills

Multitasking under pressure

Safety and quality adherence

Tools

OTDRs

Optical power meters

Stabilized light sources

VFLs

Job description

emergiTEL is seeking a Data Center Optical Engineer to lead work in customer data centers and co-locations. You will ensure reliable installation, maintenance, and operation of optical transport infrastructure, serving as the interface between customers and vendors.

The role requires strong hands-on expertise in fiber cabling, optical testing, and engineering documentation, with travel to non-home markets as needed. Excellent English communication and leadership are essential.