Data Center Optical Engineer IV- 20261102

emergiTEL Inc.; Plano (TX, CO); On-site; USD 110,000 - 140,000; Full time

Job summary

emergiTEL is seeking a Data Center Optical Engineer to lead work in customer data centers and co-locations. You will ensure reliable installation, maintenance, and operation of optical transport infrastructure, serving as the interface between customers and vendors.

The role requires strong hands-on expertise in fiber cabling, optical testing, and engineering documentation, with travel to non-home markets as needed. Excellent English communication and leadership are essential.

Qualifications

• 3–15 years of experience in data center operations or similar technical environment with direct customer interaction.
• Hands-on experience with connectorized fiber optic cabling (single-mode and multi-mode), LC, fan-outs, and structured cabling.
• Experience with optical testing and transport troubleshooting.
• Strong written and verbal English for customer-facing communications and relationship building.
• Excellent organizational, administrative, and documentation skills using customer applications and Microsoft Office.

Responsibilities

• Conduct daily audits of work at customer data centers and provide immediate feedback to technicians.
• Interact with customers via ticketing tools or in person, delivering clear reports and updates.
• Assist with fiber installation, decommissioning, break/fix, remediation and migration activities in data center environments.
• Conduct and/or supervise optical testing and troubleshooting using tools such as power meters, light sources, VFLs, OTDRs, and test sets.
• Deliver services by interpreting and executing MoPs, engineering docs, vendor docs, and network diagrams.
• Read and interpret cut sheets and network design docs to ensure proper port connections and cable management.

Skills

Team lead experience

English communication

Documentation skills

Multitasking under pressure

Safety and quality adherence

Tools

OTDRs

Optical power meters

Stabilized light sources

VFLs

Job description

Data Center Optical Engineer IV- 20261102

About this opportunity

We are seeking a highly motivated and skilled Data Center Optical Engineer to lead
work in customer environments and co-locations. The person in this role is responsible
for ensuring the reliable installation, maintenance, and operation of optical transport and
infrastructure within customer data centers. They thrive on being the interface between
the customer and Ericsson’s vendors, auditing and maintaining high standards of
quality. The ideal candidate expects and maintains high-quality execution from the
team across fiber installations, migrations, remediation, break/fix, and remote hands
services, utilizing their strong handson technical expertise. This person is able to travel
to a non-home market site at a moment’s notice and work there for several weeks at a
time up to 100% of the time.

What you will do

• Conduct daily audits of work performed on behalf of Ericsson at customer data centers and co-locations and provide immediate feedback to 3PP technicians.
• Interact directly with the customer via their ticketing tools or face-to-face, providing clear and concise reports and updates that promote Ericsson’s value.
• Assist with fiber installation, decommissioning, break/fix, remediation and migration activities across data center optical and transport environments.
• Conduct and/or supervise optical testing and troubleshooting using tools such as optical power meters, stabilized light sources, VFLs, OTDRs, and test sets.
• Deliver services by accurately, interpreting and executing Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams.
• Read and interpret cut sheets and physical network design documents to ensure accurate port connections and cable management.

The skills you bring

• Team lead experience.
• Strong command of written and verbal English for customer-facing communications and relationship building.
• Excellent organizational, administrative, and documentation skills using customer applications and/or Microsoft Office suite of tools.
• 3–15 years of experience working in data center operations or a similar technical environment with direct customer interaction.
• Strong hands-on experience with connectorized fiber optic cabling, including single-mode and multi-mode fiber, LC, fan-outs, and structured cabling.
• Demonstrated experience with optical testing and transport troubleshooting.
• Ability to multitask, remain composed under pressure, and adapt in fast-paced, high-availability environments.
• Commitment to safety standards, quality requirements, and operational best practices.

Physical requirements:

• Ability to lift and move equipment up to 50 lbs.
• Comfortable working at heights and in varying environmental conditions.

Please note:

The client does not sponsor U.S. work authorization for these positions, including initial or change-of-employer immigration filings for H-1, H-1B1, E-3, O-1 or TN visas. Candidates working under F-1 CPT or EAD authorization are also not eligible.