Senior Data Center Operations & Reliability Lead

Oracle; Phoenix (AZ); On-site; USD 66,000 - 132,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short/Long-term disability

Life insurance

401(k) with company match

Paid time off

Holidays

Sick leave

Parental leave

Adoption assistance

Employee stock purchase plan

Flexible Spending Accounts

Pre-tax commuter benefits

Voluntary benefits

Job summary

Oracle is seeking a seasoned Datacenter Services Operations leader in Phoenix to drive break/fix and hardware maintenance, network configuration, and incident resolution for complex data center environments.

The role partners with engineering, capacity, networking, and security teams to implement architectural improvements, automate workflows, and lead post-incident RCAs while mentoring teammates and shaping best practices across the fleet.

Responsibilities

• Oversees lifecycle management for servers and components; sets standards for diagnosis, replacement, and performance validation without impacting critical workloads
• Coaches teams on advanced power distribution practices and complex hardware interventions; validates that work meets reliability, safety, and SLA objectives
• Leads the planning, risk assessment, and execution governance for large-scale network builds and migrations; validates architecture, cabling, and end-to-end connectivity
• Owns the escalation queue and trend analysis; directs complex investigations, establishes fix-forward plans, and ensures high-quality documentation of resolutions within SLAs
• Governs adherence to SOPs/MOPs and site rules for all high-risk work; ensures alignment with physical security procedures, local regulations, and audit requirements; verifies functional testing of security controls
• Leads post-incident reviews and enterprise-level RCAs; socializes learnings and implements durable design/process changes that reduce risk across the fleet
• Partners with engineering to mitigate availability risks, reduce single points of failure, and improve observability and alert fidelity
• Mentors technicians and specialists; sets expectations for execution quality, safety, and customer focus; builds capability through training and coaching
• Drives completion of complex and/or ambiguous work areas in accordance with broad project requirements. Provides leadership to team members on shifting priorities and resources according to team needs
• Collaborates across Lines of Business to lead the delivery of impactful work and provide support for critical team objectives.

Job description

Oracle is seeking a seasoned Datacenter Services Operations leader in Phoenix to drive break/fix and hardware maintenance, network configuration, and incident resolution for complex data center environments.

The role partners with engineering, capacity, networking, and security teams to implement architectural improvements, automate workflows, and lead post-incident RCAs while mentoring teammates and shaping best practices across the fleet.