Senior Data Center & IT Operations Manager

Kaiser Permanente; Forest Estates (MD); On-site; USD 140,000 - 190,000; Full time

Job summary

Kaiser Permanente in Forest Estates, MD seeks an Assistant Chief Engineer to provide senior technical and operational leadership for data center facilities. Responsible for 24x7 operations, critical electrical, mechanical, fire/life-safety, and building infrastructure systems, aligning with KP policies and standards.

You will drive incident management, change control, disaster recovery, capacity planning, and reliability initiatives while coordinating with IT, Facilities, Construction, Security,

Qualifications

• Minimum three (3) years in a leadership role
• Bachelor's degree in Computer Science, Engineering, or related field and minimum six (6) years IT experience in a support or operations environment
• Experience leading in facilities engineering, data center operations, or mission-critical environments
• Familiarity with change control processes and incident management

Responsibilities

• Directs senior technical and operational leadership for data center facilities to ensure safe, reliable, and efficient operation.
• Oversees 24x7 operations and critical infrastructure systems including electrical, mechanical, and life-safety."
• Manages service delivery for first, second, and third level support and defines KPIs for performance and availability.
• Leads change control and disaster recovery planning; reviews resolution proposals to prevent recurrence.
• Promotes knowledge management and documentation; analyzes incident data to prioritize improvements.
• Mentors and develops staff; fosters cross-functional collaboration with IT, Facilities, Construction, Security, and vendors.

Skills

Leadership

Incident management

Disaster recovery

Strategic thinking

Problem solving

Communication

Team building

Decision making

Collaboration

Attention to detail

Education

Bachelor's degree

6+ years IT experience

Job description

Kaiser Permanente in Forest Estates, MD seeks an Assistant Chief Engineer to provide senior technical and operational leadership for data center facilities. Responsible for 24x7 operations, critical electrical, mechanical, fire/life-safety, and building infrastructure systems, aligning with KP policies and standards.

You will drive incident management, change control, disaster recovery, capacity planning, and reliability initiatives while coordinating with IT, Facilities, Construction, Security,