Senior Data Center Field Service Technician (HVAC)

Nortek Data Center Cooling, LLC; Jackson (MS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401K match

4 weeks' vacation in the first year

Job summary

A leading HVAC company in Jackson, MS is seeking a Customer Support Technician III to provide technical expertise and superior service for Data Center Cooling projects. Candidates should have 3-5 years in similar roles, strong analytical skills, and the capability to travel extensively. A high school diploma is required along with excellent communication skills. The role includes repairing and servicing mechanical equipment, ensuring customer satisfaction, and collaborating effectively with diverse teams.

Qualifications

• Three to five years’ experience in installation, maintenance, and troubleshooting.
• Ability to travel ~85% of the time to job sites.
• Excellent customer service skills with a desire to exceed expectations.

Responsibilities

• Commission, repair, and service Data Center Cooling equipment.
• Review work orders and schematics to determine necessary tasks.
• Provide outstanding customer service to internal and external clients.

Skills

Analytical skills

Customer service

Ability to read blueprints

Teamwork

Technical troubleshooting

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

A leading HVAC company in Jackson, MS is seeking a Customer Support Technician III to provide technical expertise and superior service for Data Center Cooling projects. Candidates should have 3-5 years in similar roles, strong analytical skills, and the capability to travel extensively. A high school diploma is required along with excellent communication skills. The role includes repairing and servicing mechanical equipment, ensuring customer satisfaction, and collaborating effectively with diverse teams.