Senior Data Center Critical Facilities Lead

NTT Global Data Centers; Mesa (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

Medical, dental and vision benefits

401(k) retirement plan

Job summary

NTT Global Data Centers Americas, Inc. is seeking a hands-on Supervisor, Critical Facilities Operations to lead Data Center Technicians and Facilities Technicians, ensuring safe, reliable operation of critical infrastructure in a mission‑critical environment.

You will oversee electrical, cooling, mechanical and life‑safety systems, coordinate preventive maintenance and develop the team on standards and procedures to uphold uptime and customer SLAs.

Qualifications

• Solid background in critical facilities, data center operations, electrical systems and mechanical systems.
• Experience supervising, developing, and motivating critical facilities operations and maintenance teams.
• Strong leadership and communication skills.
• Ability to train technical teams on electrical and mechanical systems and procedures.
• Strong troubleshooting and analytical skills.
• Ability to manage multiple priorities in a fast-paced, mission-critical environment.

Responsibilities

• Supervise and provide day-to-day direction to Data Center Technicians and Facilities Technicians.
• Oversee operation and maintenance of critical data center infrastructure including electrical, cooling, mechanical and life-safety systems.
• Coordinate daily operations, preventive maintenance, and critical/non-critical activities.
• Ensure work complies with fire, health, life-safety and environmental requirements.
• Lead, train and develop the Critical Facilities Operations team on equipment and procedures.
• Manage shift assignments, timekeeping reviews and PTO approvals for the team.
• Write and review MOPs, SOPs and SMPs.
• Supervise safe and successful execution of maintenance procedures.
• Analyze equipment performance and trends to improve safety, reliability and efficiency.
• Support customer installations and meet SLA requirements.
• Promote a safety-focused, process-driven environment.

Skills

Critical facilities operations

Data center operations

Electrical systems

Mechanical systems

Supervisory experience

Leadership

Communication skills

Tools

Building Management Systems

Power monitoring systems

PLC controls

MS Office (Word, Excel, PowerPoint, Project)

Job description

NTT Global Data Centers Americas, Inc. is seeking a hands-on Supervisor, Critical Facilities Operations to lead Data Center Technicians and Facilities Technicians, ensuring safe, reliable operation of critical infrastructure in a mission‑critical environment.

You will oversee electrical, cooling, mechanical and life‑safety systems, coordinate preventive maintenance and develop the team on standards and procedures to uphold uptime and customer SLAs.