Senior Data Center Concierge — Executive Support & Operations

Equinix, Inc.; Atlanta (GA); On-site; USD 46,000 - 70,000; Full time

Benefits offered by this job

Employee Assistance Program

Competitive benefits package

Job summary

Equinix, Inc. in Atlanta seeks a highly organized, proactive executive and operations assistant to support senior leaders in a fast-paced data center environment.

You will manage calendars, travel, meetings, and onsite customer/vendor interactions with professional service and thorough follow-through. The role requires strong communication, discretion, and problem-solving skills, plus experience using data analytics tools; Power BI is preferred.

Qualifications

• High school diploma and 2–4 years of equivalent work experience required; bachelor’s degree or equivalent experience preferred
• Experience in executive support, operations coordination, data center or facility administration, customer-facing support, project coordination, event planning, concierge services, or a related administrative role
• Experience managing multiple priorities in a fast-paced cross-functional environment
• Strong project management skills with the ability to organize work, track deliverables, manage timelines, and communicate status clearly
• Experience planning and executing meetings, events, offsites, customer visits, tours, or stakeholder engagements
• Customer-focused mindset with strong interpersonal skills and commitment to service excellence

Responsibilities

• Provide administrative and operational support to multiple data center facilities, including work requests, dispatch updates, escalations, inquiries, and customer or facility issues
• Answer calls, respond to inquiries, and resolve issues using standard operating procedures or route to appropriate team
• Manage complex calendars, travel schedules, meeting logistics, and competing priorities
• Serve as primary liaison between leaders and internal/external stakeholders, vendors, and cross-functional teams
• Maintain confidentiality and handle sensitive information professionally
• Coordinate customer-facing activities, including visits, schedules, tours, onsite support, and issue resolution to ensure positive customer experience
• Educate customers on data center policies, procedures, facility expectations, and services while onsite
• Maintain conference room, tour, and customer visit schedules; ensure spaces are prepared and professional
• Onsite customer liaison to route inquiries to cross-functional teams and follow through to resolution
• Cultivate positive customer experiences by anticipating needs and coordinating onsite logistics
• Provide customer induction tours or site orientations for new customers and mentor team members on tours
• Plan, coordinate, and execute leadership meetings, customer/partner engagements, and team events
• Support project management activities: maintain plans, track milestones, coordinate deliverables, document decisions, escalate risks
• Support special projects and ad hoc duties as assigned
• Use data to monitor progress, identify trends, summarize insights, and support decisions
• Develop or maintain dashboards, trackers, and reports using Excel and Power BI
• Generate purchase requisitions, coordinate with vendors for delivery and invoicing, track expenses
• Partner with internal teams to track shipments, onsite needs, and follow-up items
• Build relationships with operations teams, customer-facing teams, vendors, and partners

Skills

Executive support

Operations coordination

Customer-facing support

Project coordination

Event planning

Data analytics

Education

Bachelor's degree or equivalent experience

Tools

Power BI

Excel

PowerPoint

Job description

Equinix, Inc. in Atlanta seeks a highly organized, proactive executive and operations assistant to support senior leaders in a fast-paced data center environment.

You will manage calendars, travel, meetings, and onsite customer/vendor interactions with professional service and thorough follow-through. The role requires strong communication, discretion, and problem-solving skills, plus experience using data analytics tools; Power BI is preferred.