Senior Data Analyst, KYC Execution Dashboards

Citi; Jacksonville (TX); On-site; USD 114,000 - 171,000; Full time

Job summary

Citi in Jacksonville, FL seeks a Senior Data Analyst to drive KYC modernization. You will be the analytical engine of the Execution Office, turning Jira and Zephyr data into actionable, predictive insights for senior leadership.

You will own the daily execution dashboard, analyze velocity, identify bottlenecks, perform root-cause analysis, and support executive reporting with clear visuals and concise summaries.

Qualifications

• 6-10 years of experience in data analysis, project management, or PMO on large-scale technology transformation programs.
• Expert-level Jira proficiency: dashboards, advanced JQL, Epics/stories/dependencies; Confluence macros a plus.
• Proven ability to analyze complex datasets and present findings clearly with tools like Excel/Tableau/Power BI.
• Strong understanding of Agile/Scrum, story points, velocity, and sprint ceremonies.
• Must be a proactive problem-solver who explains the data and suggests concrete actions.
• Excellent written and verbal communication, able to convey technical concepts to executives.
• Experience with test management tools like Zephyr; knowledge of AI applications is a plus.

Responsibilities

• Own the Daily Execution Dashboard with Jira and Zephyr data, delivering a single-pane view for executives.
• Track sprint velocity, defect rates, and build-bug trends to forecast bottlenecks.
• Perform root-cause analysis on blockers and defects; provide actionable recommendations.
• Ensure Jira/Zephyr data hygiene, clear dependencies, and accurate prioritization in plans.
• Support monthly executive reporting with concise visuals and summaries.

Skills

Analytical thinking

Communication

Problem solving

Agile/Scrum knowledge

Executive storytelling

Education

Bachelor’s degree or equivalent experience

AI-first mindset and tech-driven experience

Experience in AI and automation

Tools

Jira

Zephyr

Excel

Tableau/Power BI

Job description

Citi in Jacksonville, FL seeks a Senior Data Analyst to drive KYC modernization. You will be the analytical engine of the Execution Office, turning Jira and Zephyr data into actionable, predictive insights for senior leadership.

You will own the daily execution dashboard, analyze velocity, identify bottlenecks, perform root-cause analysis, and support executive reporting with clear visuals and concise summaries.