Senior Data & AI Product Lead, Guest Experience

Hyatt; Chicago (IL); On-site; USD 140,000 - 170,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Senior Data and AI Product Manager - Guest Agent Experience to define, build, and scale intelligent guest-agent experiences across the journey. This role leads the data and AI product strategy, connecting guest needs with enterprise data, hotel operations, and service systems from pre-stay to post-stay.

You will partner with teams across architecture, data, and operations to deliver reliable, secure, and scalable experiences that improve guest satisfaction

Qualifications

• 5+ years of professional product management experience with ownership of customer-facing products.
• Bachelor's degree in Computer Science, Engineering, Information Systems, Data Science, or another technical discipline.
• Demonstrated experience taking complex technology, data, or AI products from concept through production launch, scale, and ongoing operation.
• Strong technical and data fluency across APIs, enterprise integrations, transactional systems, and data flows.
• Proven ability to define product strategy, make prioritization trade-offs, align cross-functional stakeholders, and communicate with senior leaders.

Responsibilities

• Define and own the vision, strategy, roadmap, prioritization, and success measures for Hyatt's Guest Agent Experience.
• Identify high-value journeys where data and AI can simplify interactions and create business value.
• Translate guest and hotel needs into product requirements, agent behaviors, and business rules.
• Partner with engineering, data, and AI teams to integrate capabilities with reservations, loyalty, care, and hotel operations.
• Design cross-system fulfillment for on-property service requests, guest feedback, and payment-related journeys.
• Establish evaluation metrics across task completion, accuracy, escalation, guest satisfaction, and cost.
• Collaborate with Privacy, Security, Legal, Risk, Data Governance, and Operations to scale responsibly across properties.

Skills

Product management

Data fluency

Cross-functional leadership

Education

Bachelor's degree in Computer Science or technical field

Job description

Hyatt Hotels Corporation is seeking a Senior Data and AI Product Manager - Guest Agent Experience to define, build, and scale intelligent guest-agent experiences across the journey. This role leads the data and AI product strategy, connecting guest needs with enterprise data, hotel operations, and service systems from pre-stay to post-stay.

You will partner with teams across architecture, data, and operations to deliver reliable, secure, and scalable experiences that improve guest satisfaction