Senior Guest AI and Data Product Leader

Hyatt; Chicago (IL); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Annual hotel stays

Flexible work schedule

Headspace subscription

Discount at on-site fitness center

Job summary

Hyatt Corporate seeks a Senior Data and AI Product Manager - Guest Agent Experience to define, build, and scale intelligent agent experiences across the guest journey. This role owns the data and AI product strategy and execution connecting guest needs with enterprise data, hotel operations, and service systems across pre-stay, on-property, and post-stay journeys.

You will join a team that values curiosity, skill development, and collaboration with colleagues, customers, and guests.

Qualifications

• 5+ years of professional product management experience.
• Bachelor's degree in a technical field.
• Experience taking complex technology, data, or AI products from concept through production launch.

Responsibilities

• Define and own vision, strategy, roadmap for Hyatt's Guest Agent Experience.
• Identify high-value pre-stay, on-property, and post-stay journeys where data/AI add value.
• Translate guest and hotel needs into product requirements and flows.
• Collaborate with engineering, data, and AI teams to integrate Guest Agent capabilities with multiple systems.
• Design cross-system fulfillment for service requests, guest feedback, and secure payments.
• Establish metrics and use insights to continuously improve performance.

Skills

Product management

Data fluency

Cross-functional collaboration

Education

Bachelor's degree in technical field

Tools

APIs

Job description

Hyatt Corporate seeks a Senior Data and AI Product Manager - Guest Agent Experience to define, build, and scale intelligent agent experiences across the guest journey. This role owns the data and AI product strategy and execution connecting guest needs with enterprise data, hotel operations, and service systems across pre-stay, on-property, and post-stay journeys.

You will join a team that values curiosity, skill development, and collaboration with colleagues, customers, and guests.