Senior Data & AI Product Manager - Guest Agent Experience

Hyatt Hotels Corporation

Chicago (IL)

Hybrid

USD 140,000 - 170,000

Full time

4 days ago

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Benefits offered by this job

Free hotel stays

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Job summary

Hyatt Hotels Corporation seeks an experienced Senior Data and AI Product Manager - Guest Agent Experience to define, build, and scale intelligent guest experiences across the guest journey. You will own the data and AI product strategy and execution, connecting guest needs with enterprise data, hotel operations, and service systems across pre-stay, on-property, and post-stay journeys.

You will partner with engineering, data, and privacy teams to ensure responsible AI, measure success with clear

Qualifications

5+ years of professional product management experience with customer-facing products.
Strong technical and data fluency across APIs and enterprise integrations.
Ability to define strategy, prioritize, and align stakeholders.
Experience presenting to senior leaders and driving roadmaps.

Responsibilities

Define and own the vision, strategy, and roadmap for Hyatt's Guest Agent Experience.
Identify high-value pre-stay, on-property, and post-stay journeys leveraging data/AI.
Translate guest and hotel needs into product requirements and rules.
Collaborate with engineering, data, privacy, and operations to integrate capabilities across systems.
Design cross-system fulfillment and secure payment-related journeys.
Establish metrics for task completion, quality, and guest satisfaction; iterate from insights.